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Bluetooth keyboard/mouse problems

Posted on 2006-11-09
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Last Modified: 2011-08-18
I have a Dell Inspirion laptop with bluetooth.  I bought a Microsoft Keyboard Elite for Bluetooth & Intlimouse for Bluetooth 3 months ago.  It worked great out of the box; however about a month later after leaving computer for about 30 minutes, upon return, I could not get either to wake up computer.  Checked to see bluetooth radio was on, tried reconnecting in Settings and it said it could not locate device.  I uninstalled/reinstalled keyboard and that didn't worked.  Turned it off, next morning worked fine.  A week later, same thing.  I checked on updated driver for bluetooth from Dell, checked Microsoft for new keyboard/mouse driver.  Restarted computer, no luck.  Turned off, next morning fine.  This has happened about 4 times in 3 mos then last 2 days first the mouse will quit while computer is awake - go to use it, nothing -- walk away for 15 minutes and come back and keyboard stops.  It seems the only "fix" is turning off and on (not restarting) computer to get it to work again.  Any help with this aggravating problem is appreciated.  I'm about ready to go back wired and ditch the bluetooth.

Thanks!
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Question by:ALINCK
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6 Comments
 
LVL 39

Expert Comment

by:PUNKY
ID: 17910879
My experiences on the BT is if you enable Advanced Configuration and Power Interface (ACPI) on your computer, your BT keyboard and mouse may stop responding after you resume from Standby mode. I recommend that you dont use standby mode, hibernate, etc. just setup power usage as On all the time.

Other than that, like I did, get rid of BT.
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LVL 7

Expert Comment

by:mcsa_2003
ID: 17920053
Hi,

"""after leaving computer for about 30 minutes""""
"""walk away for 15 minutes and come back and keyboard stops"""

what happen is your laptoop going to standby mode when you walk away for some time, you have to turn off standby

go to control panel >>> power options
also unchek hibernate

Regards


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Author Comment

by:ALINCK
ID: 17925242
Thank you both for your responses; however, I solved this problem on my own since I could not leave my system on all the time and needed it to hibernate and go into standby.  

By running a registry cleaning program, I found an entry related to bluetooth and deleted it.  It seems that fixed my problem completely.

Thanks again for your time and effort with my question.

Andrea
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LVL 39

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by:PUNKY
ID: 17939373
Likely questioner solved the problem, point should be refund. Just my thought.
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by:
DarthMod earned 0 total points
ID: 17964851
PAQd, 350 points refunded.

DarthMod
CS Moderator
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