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Error Message "Unable to display the folder, The Calendar folder could not be found" on certain users

Posted on 2006-11-09
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12,742 Views
Last Modified: 2009-10-15
Client:
Windows XP SP2 (Fully patched)
Office 2003 Enterprise (Fully patched)

Server:
Server 2003
Exchange 2003 Enterprise

With certain users when they try to access anothers shared calendar they get the Error Message "Unable to display the folder, The Calendar folder could not be found" even after they have been granted access using the 'Delegates' function in Options.

Anyone any ideas ?
Could the target PST's be corrupt/damages etc ?
Any help appreciated.

Cheers
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Question by:pbgormley
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11 Comments
 
LVL 9

Expert Comment

by:SirtenKen
ID: 17908909
pbgormley,
The delegates function does not give rights to the top level. After giving the delegation rights, go to properties on the 'Outlook - Today' object (at the top of the folder list) and grant 'view folder' permissions there.
Ken
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Author Comment

by:pbgormley
ID: 17909385
Hi Ken,

In Outlook Today I dont see the option to grant 'view folder' permissions, can you help ?
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LVL 9

Expert Comment

by:SirtenKen
ID: 17938027
I need to make a correction: the check box is "Folder Visible", not "view folder".
Right click on "Outlook Today - [Mailbox Name]", select properties, go to the permissions tab, add the person who should have rights and check Folder Visible or grant Reviewer permission.

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Author Comment

by:pbgormley
ID: 17938397
That didnt work either :(

this is a nightmare
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LVL 9

Expert Comment

by:SirtenKen
ID: 17939632
Remember that the user will need to close and reopen Outlook before it takes effect. If the permissions are there, it will work.
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Author Comment

by:pbgormley
ID: 17939961
Both users ?
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Author Comment

by:pbgormley
ID: 17940111
This seems to be happening to quite a few people now - would this suggest a problem with exchange or possibly corrupt .pst's etc ?
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LVL 9

Expert Comment

by:SirtenKen
ID: 17950957
Are they accessing the other calendar by
going to File>open>other user's folder   or
going to Tools>email accounts>change>more settings >advanced tab>add and adding the person's account to their folder list? If one isn't working, try the other to help narrow it down.

for adding the person's account to the folder list, the top level (Outlook Today) permissions tab and the folder permissions tab must both have folder visible and 'reviewer' permissions, respectively. For opening the folder only, just the folder permissions are necessary, which can be done through delegates. However, if the folder you are trying to  have them share is in a pst, it will not work. The folder must be in the Exchange store for permissions to work.
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Author Comment

by:pbgormley
ID: 17951254
I'll try that - thank you.

1 question, you say " However, if the folder you are trying to  have them share is in a pst, it will not work. The folder must be in the Exchange store for permissions to work. " 

We use Exchange but how do i determine if its in PST or Exchange store?
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Accepted Solution

by:
SirtenKen earned 1500 total points
ID: 17951365
To verify whether it is a pst, right click on the folder in question and select properties. If you see and advanced button, then it is a pst and pressing the advanced button will tell you where the pst is located. You could also collapse the "Outlook Today" folder - if you still see the folder in question, it is a pst, since it is not part of the mailbox resources.
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Expert Comment

by:grahamdunnis
ID: 21753177
I am having that same problem two users cannot view the calendar. error message "the calendar folder could not be found" but yet some people are without any problems. any ideas?
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