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Archiving in Outlook 2003

I have seen several occurances of workstations that are unable to archive certain email. For some reason email that is older then the given archive period will not archive properly. I have tried using auto archive as well as a manual archive. I have tried adjusting the settings. I have tried archiving everything that is older then today and it will not move.

1. Why does this happen?
2. Is there a workaround that does not involve manually moving all of their email.
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Shurafa
Asked:
Shurafa
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1 Solution
 
FrankcoCommented:
Hi Shurafa,

If I understand you correctly, you drag the email to the archive folder it will not move.

We'll get to the auto archiving in a little bit.

If you open the problem email and click File ~ properties, is do not archive checked?

Remember that Outlook archives base on the modified date of the email, not the received date.

The modified date can be changed by:
 - reply
 - reply to all
 - forward
 - move to another folder
 - editing
 - saving
 - importing
 - anti virus software, (in some cases)

1. To see the modified date "right" click anywhere on the gray bar at the top of your In-box. The gray bar that contains the headings From, Subject...ect. and choose Customize Current View.
2. Click on Fields.
3. Click on the drop down arrow in the Frequently-used fields section.
4. Choose All Mail fields.
5. Select Modified and click Add.
6. Move the Modified next to the Received, that way you can compair the two easily.

I think you will find that the modified date is not the same as the received data.

To remove the modified column, repeat steps 1 to 4 and on step 5 select remove.

cheers,
frankco
0
 
FrankcoCommented:
Hi Shurafa,

Another thought. If the above does not work, you will need to repair your pst file, if you have one.

You can find the Inbox Repair Tool, scanpst.exe, here:

C:\Program Files\Common Files\System\MSMAPI\1033
or
C:\Program Files\Common Files\System\Mapi\1033

Double click it and browse to your pst file located here:

C:\Documents and Settings\<login name>\Local Settings\Application Data\Microsoft\Outlook

cheers,
frankco
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