Unable to purge or reconnect mailbox. Phantom/Ghost Mailbox
Posted on 2006-11-09
We had a problem during a mailbox move process (from Exchange 5.5 to 2003) as one mailbox seems to have been created on the destination server but still exists on the source
The destination server indicates that the mailbox has all it's items in (as it's 250mb in sioze), whereas the source server states that it's mailbox is 1K in size and has 2 items in it.
This is a phantom/ghost mailbox that I cannot get removed from exchange 5.5 as attempts to delete the mailbox using Exchange Admin on the source server fail.
If I stop the information store on the exchange 5.5 server, the user cannot access her mailbox.
I get the following error when trying to access the source mailbox from Exchange 5.5 admin:
The object cannot be found in the directory. This may be because replication has not completed.
Microsoft Exchange Directory
ID No: c1010aae
Nothing is logged on the Exchange Server event logs.
Any idea how I can remove the mailbox from the source (exchange 5.5 server). I've already tried the DS/IS consistency adjuster, and I don't know if removing and rectreating the user's account in active directory would get rid of this mailbox as it's exchange 5.5.