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Restore a mailbox from arcserver

Posted on 2006-11-09
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Last Modified: 2008-02-01
Can anyone help or point me in the correct direction.

A user where I work deleted one of his mailboxes and wants it back. I backup the exchange server via Arcserve. I know it backs up but I have never restored a mailbox. Getting all confused and scared I will restore all the mailboxes for all the users overwriting their emails.

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Question by:directred
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Hypercat (Deb) earned 50 total points
ID: 17908821
Have you been doing the brick level backup in Arcserve or just the information store backup?  If you've only been backing up at the information store level, you can't restore a single mailbox.  If you have been doing the brick level backup, you should be able to simply select the single mailbox you want to restore from the list of available items to restore.  Depending on what version of Arcserve you're running (if it's not too old), you may be able to find some good step-by-step instructions on the CA website.  It's been a while since I used Arcserve, so I'm not up-to-date on the latest, but they used to have a pretty good tech support web site with good documentation for this kind of thing.

In ANY case, I would recommend exporting the current contents of this mailbox (if it still exists at all) to a PST, using Exmerge or directly from Outlook, just to be sure that if you completely destroy it up you can restore it to the current state from the PST.

Hope this helps!
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by:directred
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I do not know as it was installed by another company but we are using the most up-to-date version of Arcserve

How will I know if it is brick level backup?

Thanks
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by:Hypercat (Deb)
ID: 17909029
If you go into the Arcserve Manager (now, mind you, I'm looking at an interface for an old version, so it might not be exactly the same), select to restore and then to restore by session.  Find the backup you want to restore from and look at the session listing.  You'll see sessions labels with the server name and the resource that was backed up (i.e., C:, System State, etc.).  In there you should find a session with a label of something like "Individual mailboxes" or "dbaxchg2."  When you expand this, you should see the individual mailboxes that were backed up.  If you only see a session with the label of "dbaexchis\information store" then you don't have a brick level backup, only a full info store backup.

Hope this helps!
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by:directred
ID: 17909141
I will try this at work tomorrow and see what I have.

Another question related to this, how easy is it to change to a brick level backup if I do not have it?

Thanks again for your help

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