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Error when printing from Outlook 2003

Posted on 2006-11-09
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Last Modified: 2008-01-09
I constantly get an error when trying to print some email from Outlook 2003. It is an IE script error. Is there a way to correct this problem?
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Question by:bacgreen
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by:David Lee
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Hi bacgreen,

Can you share the exact error message?

Cheers!
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by:bacgreen
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I have a print screen from it, is there any way to upload it?
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by:David Lee
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bacgreen,

Sure.  Upload it here: (http://www.ee-stuff.com)
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by:bacgreen
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It doesn't give me a link when I upload it.

Basically it says.

An error has occured in the script on this page.

Line: 1344
Char: 1
Error: Unspecified error.
Code: 0
URL: res://C:\WINDOWS\System32\shdoclc.dll/preview.dlg

Do you want to continue to run scripts on this page?
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Expert Comment

by:David Lee
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Sorry, that's not my page so all I can do is report it to the folks who operate the site.
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by:David Lee
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That site is working again.
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Author Comment

by:bacgreen
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by:David Lee
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Is the error in the screenshot from the problem you opened this question for, or was it an error you got when trying to upload the screenshot?  Sorry, but I'm not clear on which.  
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Author Comment

by:bacgreen
Comment Utility
It is the error that I get when I try to print.
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Expert Comment

by:David Lee
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Sorry, I lost track of this question for a bit.  Did this error begin after loading IE7 or another browser?  Outlook uses IE to render its printouts.
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Author Comment

by:bacgreen
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No, I am on IE6.
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Author Comment

by:bacgreen
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This message occurs on several PC's on our network. Mine included, I have not upgraded my browser.
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Accepted Solution

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David Lee earned 500 total points
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Try registering OLE32.dll (regsvr32 C:\windows or winnt\system32\ole32.dll)
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by:bacgreen
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I just got back from vacation..... I did this and it seems that it may have fixed the problem. Can you explain what happend or why this is needed? I am having this problem with several PC's on our network.
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by:David Lee
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Welcome to DLL hell.  OLE32.dll is a COM library that contains core "object linking and embedding" functions.  Either the computers have multiple versions of this DLL and the wrong one, probably an older version, got registered.  It might be the result of having installed some other piece of software that registered its own copy of OLE32.  You can search the computer for that filename and see if other copies exist.  If it's not an issue of multiple copies, then something is causing the component registration (i.e. entry in the registry) to be lost or overwritten.
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Author Comment

by:bacgreen
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Thanks!
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by:David Lee
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You're welcome.
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