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Error when printing from Outlook 2003

Posted on 2006-11-09
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Last Modified: 2008-01-09
I constantly get an error when trying to print some email from Outlook 2003. It is an IE script error. Is there a way to correct this problem?
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Question by:bacgreen
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LVL 76

Expert Comment

by:David Lee
ID: 17910629
Hi bacgreen,

Can you share the exact error message?

Cheers!
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Author Comment

by:bacgreen
ID: 17929885
I have a print screen from it, is there any way to upload it?
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Expert Comment

by:David Lee
ID: 17933823
bacgreen,

Sure.  Upload it here: (http://www.ee-stuff.com)
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Author Comment

by:bacgreen
ID: 17938075
It doesn't give me a link when I upload it.

Basically it says.

An error has occured in the script on this page.

Line: 1344
Char: 1
Error: Unspecified error.
Code: 0
URL: res://C:\WINDOWS\System32\shdoclc.dll/preview.dlg

Do you want to continue to run scripts on this page?
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LVL 76

Expert Comment

by:David Lee
ID: 17942434
Sorry, that's not my page so all I can do is report it to the folks who operate the site.
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LVL 76

Expert Comment

by:David Lee
ID: 18009485
That site is working again.
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Author Comment

by:bacgreen
ID: 18069105
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LVL 76

Expert Comment

by:David Lee
ID: 18075634
Is the error in the screenshot from the problem you opened this question for, or was it an error you got when trying to upload the screenshot?  Sorry, but I'm not clear on which.  
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Author Comment

by:bacgreen
ID: 18103021
It is the error that I get when I try to print.
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LVL 76

Expert Comment

by:David Lee
ID: 18156408
Sorry, I lost track of this question for a bit.  Did this error begin after loading IE7 or another browser?  Outlook uses IE to render its printouts.
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Author Comment

by:bacgreen
ID: 18160764
No, I am on IE6.
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Author Comment

by:bacgreen
ID: 18168292
This message occurs on several PC's on our network. Mine included, I have not upgraded my browser.
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LVL 76

Accepted Solution

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David Lee earned 500 total points
ID: 18168479
Try registering OLE32.dll (regsvr32 C:\windows or winnt\system32\ole32.dll)
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Author Comment

by:bacgreen
ID: 18230966
I just got back from vacation..... I did this and it seems that it may have fixed the problem. Can you explain what happend or why this is needed? I am having this problem with several PC's on our network.
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LVL 76

Expert Comment

by:David Lee
ID: 18231209
Welcome to DLL hell.  OLE32.dll is a COM library that contains core "object linking and embedding" functions.  Either the computers have multiple versions of this DLL and the wrong one, probably an older version, got registered.  It might be the result of having installed some other piece of software that registered its own copy of OLE32.  You can search the computer for that filename and see if other copies exist.  If it's not an issue of multiple copies, then something is causing the component registration (i.e. entry in the registry) to be lost or overwritten.
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Author Comment

by:bacgreen
ID: 18231227
Thanks!
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LVL 76

Expert Comment

by:David Lee
ID: 18231451
You're welcome.
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