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Outlook: Usernames appear in TO:

Posted on 2006-11-09
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Last Modified: 2012-05-05
GURU's, Question???

I have hidden a user who is no longer with my company in active directory. We move all terminated accounts to a "ARCHIVED USERS" OU. For this case, the user's name was Jason. WHY, of WHY, when other users go to their "TO:" field and begin to type "Ja****" this guys name still appears in there? It is hidden in the global catalog, so it should not appear. It does not appear on older 2000 clients, but will show on some, not all, 2003 clients. This question is worth 500 Points. Thanks!
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Question by:kplais1
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war1 earned 500 total points
ID: 17910374
Greetings, kplais1 !

The name is cache in a .NK2 file.  If you want to remove the name, highlight the name and click Delete key.

If you want to remove all the cache names, delete or rename the .NK2 file.  With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created.

.NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Best wishes!
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by:kplais1
ID: 17914373
That did it. thanks very much!
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