Solved

Updates to MS Office 2004 fail

Posted on 2006-11-09
2
340 Views
Last Modified: 2010-04-25
Background details = MacBook Pro, Mac OS 10.4.8, Microsoft Office 2004 installed from Dec 2004 install disc.

When trying to update Office the following error message is displayed:

"The installer could not locate the correct version of the software required to install this update.  See the Read Me file included with this installer to determine if your software meets the requirements for this update."

I have tried the following with unsuccessful results:

1.  Uninstalling Office using the Remove Office tool and reinstalling...
2.  Manually uninstalling Office following the steps in Microsoft KB #312172 and then reinstalling...
3.  Both of these steps from a different user profile that also has admin privileges.
4.  Using a different installation CD, BTW - both work on other Macs..
5.  Downloading the update files from Microsoft individually, and trying to install any of them manually = exact same result.
6.  Also tried repairing all permissions before attempting the updates after a fresh install.

Other notes:  Virus Scanning software is turned off, and the "test drive version" that comes with office was (I think) completely removed.

Thanks for your help.



0
Comment
Question by:itcs-css
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 18042390
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi Folks, This article is intended to throw some light or basically give an idea towards taking the first step in the world of Systems Administration. This would in the real context of the word "Systems Administration" which would mean right from…
In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question