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"You replied on" indicator not showing on all messages.

Posted on 2006-11-09
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Last Modified: 2012-08-13
Experts,
In outlook 2003, some messages that have been replied to do not show the the "you replied on" indicator with the little purple arrow. Some messages do show it. Sometimes in a conversation, it will not show it for the initial reply, but will show it for subsequent replies. It seems to be inconsistant as to when it is happening. I have searched the PAQs and not found anything exactly like it.

Any help would be greatly appreciated.
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Question by:fyrfyter
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Frankco earned 250 total points
ID: 17914153
Hi fyrfyter,

Do you use a Blackberry? This is from MS.

This issue may occur when an e-mail message is modified on the server after you originally opened it. Scenarios that can cause an e-mail message to be modified on the server include the following:
• Multiple users access the same e-mail message in a mailbox.  
• A single user accesses the same e-mail message from more than one computer.
• A third-party program modifies the e-mail message. Examples of third-party programs that can modify e-mail messages include synchronizing programs for handheld computers, message archiving software, and antivirus programs.
When this issue occurs, Outlook 2003 is usually configured for online mode.  

Configure Outlook 2003 to run in Cached Exchange Mode. To turn on Cached Exchange Mode, follow these steps:

1. On the Tools menu, click E-Mail Accounts, click View or change existing e-mail accounts, and then click Next.
2. In the Outlook processes e-mail for these accounts in the following order list, click the Microsoft Exchange Server e-mail account, and then click Change.  
3. Under Microsoft Exchange Server, click to select the Use Cached Exchange Mode check box.  
4. Exit, and then restart Outlook 2003.  
 
• If you use a third-party program that may be causing this issue, let the third-part program retrieve the e-mail message before you open it. To do this, wait for several minutes before you open the e-mail message after you start Outlook 2003. The interval of time that you wait varies depending on your computer and on your configuration.  

http://support.microsoft.com/kb/917901/en-us

cheers,
frankco
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Author Comment

by:fyrfyter
ID: 17916012
Well done! Thank you.
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LVL 18

Expert Comment

by:Frankco
ID: 17916178
Hi fyrfyter,

I'm glad it worked for you. Thank you for the points and grade.

cheers,
frankco
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