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User has intermitent access to 2 work  www web sites from her home. (one laptop connects fine, the other one has issues with 2 specifice sites)

Posted on 2006-11-09
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Last Modified: 2010-04-10

One laptop connects to two specific external www sites (work related) and the other one connects intermittently.............. (on the same router)
User is working from home with two XP laptops (non workgroup or domain setup) broadband with dhcp on a 3com office connect router.
All other web sites are ok.  Its just the two work ones that are affected.

So old laptop is fine its the one 2 months old thats acting up - was working fine beofre .......

The client emailed me this and I had to remove the two www.ID of the sites in question as I didnt say I was going to post the question online.


Hi,

I have a strange problem.

The only websites I can’t access are my work ones – www.________.co.uk and _____________  I even accessed websites I’ve never seen before – no problems with any others. The ______________ website hasn’t been down at all and the other ______________ people haven’t had a problem.  

This started yesterday - I spoke to the ______________ server people (xyz) and we did a flushdns and various other things on the dos prompt.  We ‘pinged’ www.______________.co.uk and it could not find the server.  

I then spoke to THE ISP because the Xyz guy said that maybe they needed to flush their DNS because the website had changed to a different server the day before.  I have since found out that wasn’t the problem as it was actually 2 days before and I’d used the site since then.  However THE ISP checked and they could see ______________ clearly so didn’t think it was a problem via them.  During the time they were checking I logged on with my old laptop and that connected to ______________ with no problems.  So we deduced it wasn’t the THE ISP connection.

In the Internet Options I deleted files, deleted cookies and then did a disk clean up.  Still didn’t work.

During all this time I was rebooting constantly.

Then I called Microsoft who told me to call Sony as they held the warranty.  The guy there didn’t know how to help as it obviously wasn’t hardware.  Although he did tell me to go into Internet Options and clear the SSL cache.  Still didn’t work.

I then thought I’d do a virus check and started it off.  Then thought that I hadn’t rebooted since clearing the SSL cache so I rebooted and then it worked.  And I was able to access it for the rest of the day with no problems.  

It had taken me until 2ish to sort it.

And now the same problem has happened again this morning.  I have cleared the SSL cache, deleted cookies and files.  Rebooted and it didn’t work.  So I’m just doing a virus check.

Is there anything that jumps out at you about this?  

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Question by:worded
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2 Comments
 
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jburgaard earned 500 total points
ID: 17910636
Has the hosts. -file  in c:\WINDOWS\system32\drivers\etc  directory
been checked for false entry's?
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by:worded
ID: 17910841


User emailed me this update ..........

I did turn off the windows firewall, plus disabled the AVG Resident shield.  Something happened at 2pm both days that got it working again

Confused.com!!!

 

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