herrbradshaw
asked on
Can't get Linksys router with Ambit modem to work
Hi everyone!
Perhaps this is an easy question but I just can't get this to work. I have a customer who has the Time Warner basic road runner service. She is connected to the Internet via an Ambit modem (model #U10C018). Connected directly to the modem, the Internet connection works fine but when I put a linksys router (WRT54GL) in between, I just can't get internet. Here are the things I've tried:
*Rebooting both the modem and the router.
*turning off the modem and router and waiting quit a bit of time before I turn them back on again.
*cloning the computer's MAC address.
I talked with tech support and they said there are no restrictions on sharing the internet connection in our area. Also, I check in the router under STATUS and it seems to be picking up the IP address, DNS and gateway. There is no firewall installed currently on the computer except for the Windows firewall. No Norton Internet security or anything like that. Router is set to obtain everything automatically. HELP! I won't be back at the customer's until Saturday afternoon so I'll get back to you all after then after I implement all your suggestions. Thanks for your help in advance.
Perhaps this is an easy question but I just can't get this to work. I have a customer who has the Time Warner basic road runner service. She is connected to the Internet via an Ambit modem (model #U10C018). Connected directly to the modem, the Internet connection works fine but when I put a linksys router (WRT54GL) in between, I just can't get internet. Here are the things I've tried:
*Rebooting both the modem and the router.
*turning off the modem and router and waiting quit a bit of time before I turn them back on again.
*cloning the computer's MAC address.
I talked with tech support and they said there are no restrictions on sharing the internet connection in our area. Also, I check in the router under STATUS and it seems to be picking up the IP address, DNS and gateway. There is no firewall installed currently on the computer except for the Windows firewall. No Norton Internet security or anything like that. Router is set to obtain everything automatically. HELP! I won't be back at the customer's until Saturday afternoon so I'll get back to you all after then after I implement all your suggestions. Thanks for your help in advance.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Thanks herrbradshaw, glad to hear you resolved.
--Rob
--Rob
ASKER
Here's what it was. Unbelievably, the Linksys Router was bad. Although I was able to ping it, I noticed that it wasn't sending out a wireless ID that my laptop could pick up. In addition, the lights were blinking in an unusual manner. I switched out the router with a Belkin wireless and VOILA, it worked. Thanks to the both of you for responding. Your ideas were good and I will use them next time for troubleshooting. I'm splitting the points between you. Thanks for your time.
Chris :)