DMVance
asked on
Outlook 2003 will not save POP3 e-mail password
I setup a new Compaq notebook - Windows XP Professional, all MS updates including MS Office 2003. only one e-mail account on computer.
- Created e-mail POP account to save password. Saves properly
- Outlook e-mail test works successfully.
- On Send/Receive prompts for password and the save password box is unchecked. Entering both allows e-mail to be received. However, prompted again for both on next Send/Receive.
What I done -
User has full administrative access to the notebook.
Changed the user's email password at on their mail server.
Repaired MS Office 2003
Un-installed and re-installed MS Office 2003
Created e-mail in Administrator profile
Created and tested different e-mail accounts under both admin and user profiles thus it is not profile or e-mail address related.
User has full rights to change their password.
Used the alternative POP3 incoming mail server name
Used different SMTP services
Changed the SMTP port
Made the registry change for the Protected System Provider key
This has been very frustrating. The user thinks he was given a faulty computer. What am I missing? How do I resolve this issue?
Thanks, in advance
Daniel
- Created e-mail POP account to save password. Saves properly
- Outlook e-mail test works successfully.
- On Send/Receive prompts for password and the save password box is unchecked. Entering both allows e-mail to be received. However, prompted again for both on next Send/Receive.
What I done -
User has full administrative access to the notebook.
Changed the user's email password at on their mail server.
Repaired MS Office 2003
Un-installed and re-installed MS Office 2003
Created e-mail in Administrator profile
Created and tested different e-mail accounts under both admin and user profiles thus it is not profile or e-mail address related.
User has full rights to change their password.
Used the alternative POP3 incoming mail server name
Used different SMTP services
Changed the SMTP port
Made the registry change for the Protected System Provider key
This has been very frustrating. The user thinks he was given a faulty computer. What am I missing? How do I resolve this issue?
Thanks, in advance
Daniel
ASKER
Terry,
Yes, it refers to the last item listed in my list in my question. It was the first thing I tried.
Daniel
Yes, it refers to the last item listed in my list in my question. It was the first thing I tried.
Daniel
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Terry,
I've tried a several combinations of response 14 with not success.
I've turned on all password saving in IE. I do not believe I've tried disabling all then turning back on in IE. I'll give it shot the next time I have access to the computer.
Thanks,
Daniel
I've tried a several combinations of response 14 with not success.
I've turned on all password saving in IE. I do not believe I've tried disabling all then turning back on in IE. I'll give it shot the next time I have access to the computer.
Thanks,
Daniel
ASKER
None the above worked. I had to reformat, re-install XP Pro and the applications.
Daniel
Daniel
I'll not turn down 1500 points, but I didn't eanr them.
Then if no post helped you should ask for it to be deleted or closed.
Sorry it came to you having to do that.
Personal perspective, you should ask for a refund of your points since mine never really helped you resolve the problem.
Post in here
https://www.experts-exchange.com/Community_Support/
And ask for your points back, I'll not argue at all.
The posts in there cost nothing.
Terry
Then if no post helped you should ask for it to be deleted or closed.
Sorry it came to you having to do that.
Personal perspective, you should ask for a refund of your points since mine never really helped you resolve the problem.
Post in here
https://www.experts-exchange.com/Community_Support/
And ask for your points back, I'll not argue at all.
The posts in there cost nothing.
Terry
There is a Microsoft knowledge base article about this behaviour.
See if this helps.
http://support.microsoft.com/kb/290684
Terry