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Outlook 2003 will not save POP3 e-mail password

Posted on 2006-11-09
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Last Modified: 2008-12-03
I setup a new Compaq notebook - Windows XP Professional, all MS updates including MS Office 2003. only one e-mail account on computer.

- Created e-mail POP account to save password. Saves properly

- Outlook e-mail test works successfully.

- On Send/Receive prompts for password and the save password box is unchecked. Entering both allows e-mail to be received. However, prompted again for both on next Send/Receive.

What I done -

User has full administrative access to the notebook.

Changed the user's email password at on their mail server.

Repaired MS Office 2003

Un-installed and re-installed MS Office 2003

Created e-mail in Administrator profile

Created and tested different e-mail accounts under both admin and user profiles thus it is not profile or e-mail address related.

User has full rights to change their password.

Used the alternative POP3 incoming mail server name

Used different SMTP services

Changed the SMTP port

Made the registry change for the Protected System Provider key  

This has been very frustrating. The user thinks he was given a faulty computer. What am I missing? How do I resolve this issue?

Thanks, in advance

Daniel
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Comment
Question by:DMVance
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7 Comments
 
LVL 15

Expert Comment

by:qz8dsw
ID: 17911371
Hi Daniel

There is a Microsoft knowledge base article about this behaviour.

See if this helps.
http://support.microsoft.com/kb/290684


Terry
0
 

Author Comment

by:DMVance
ID: 17911440
Terry,

Yes, it refers to the last item listed in my list in my question. It was the first thing I tried.

Daniel
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LVL 15

Accepted Solution

by:
qz8dsw earned 100 total points
ID: 17911546
Hi Daniel,

Sorry, didn't see that last line.

Try this then
http://www.computing.net/office/wwwboard/forum/4099.html
Response 12 looks possible and possibly something you've not tried, also a possible thing to try is response 14

Terry
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Author Comment

by:DMVance
ID: 17913123
Terry,

I've tried a several combinations of response 14 with not success.

I've turned on all password saving in IE. I do not believe I've tried disabling all then turning back on in IE. I'll give it shot the next time I have access to the computer.

Thanks,

Daniel
0
 

Author Comment

by:DMVance
ID: 17943781
None the above worked. I had to reformat, re-install XP Pro and the applications.

Daniel
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LVL 15

Expert Comment

by:qz8dsw
ID: 17944744
I'll not turn down 1500 points, but I didn't eanr them.
Then if no post helped you should ask for it to be deleted or closed.
Sorry it came to you having to do that.
Personal perspective, you should ask for a refund of your points since mine never really helped you resolve the problem.
Post in here
http://www.experts-exchange.com/Community_Support/
And ask for your points back, I'll not argue at all.
The posts in there cost nothing.

Terry
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