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Websites stop working

Posted on 2006-11-10
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Last Modified: 2012-05-05
SBS2003 Premium: About once a month my customer's websites stop working. However I can get in with Terminal Services to investigate the problem.

There is nothing relevent I can see in the Event logs. All that i've found out so far is that IISRESET never cures the problem, but restarting the ISA Server Control service always cures it.

I suppose I could set a scheduled task to restart this service every day, but I'd rather know what the problem is.

Any advice would gratefully received, but I won't be able to act upon it until the next time the problem occurs.
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Question by:ipendlebury
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by:dhoustonie
ID: 17914449
This is ISA 2004?
Have you installed service pack two and hotfixes for ISA?
Thank you,
David
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Author Comment

by:ipendlebury
ID: 17914663
Yes it's ISA 2004. It came pre-installed on the Dell Server last December. I can't remember about the Service Packs though. It reports version 4.0.2163.213 Does this tell you anything?
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dhoustonie earned 250 total points
ID: 17914772
Honest answer is no not really, there is a way to check but I can't find the relevent link.
What you could do is goto Microsoft Update, not Windows Update and check what SPs need to be installed, and get the box to full capacity.
Are there any errors in the event logs?
Or Allocated memory alerts?
Thanks,
David
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Author Comment

by:ipendlebury
ID: 17914911
Thanks for that. There are no relevent errors that I can see in the Event Log. But when I visited the Microsoft Update website, it's found quite a few updates which are needed including ISA Server Service Pack 2. So I will assume that this will fix the problem.

I can imagine there will be a reboot necessary when all these ahve been installed so I will do this after the office has closed.

Thanks for your help.

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Expert Comment

by:dhoustonie
ID: 17915038
Keep me posted, as ~I do want to make sure that this is resolved for you.
David
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Author Comment

by:ipendlebury
ID: 17915051
Ok will do. Thanks again.
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