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Trendmicro ServerProtect 5.58 not starting on Windows 2003 but work on Windows 2000 fine

Posted on 2006-11-10
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Last Modified: 2012-06-27
We just updated all of our servers to Trendmicro Server Protect 5.58 from version 5.35. Prior to upgrading, all of our servers (a mix of Windows 2000 and 2003) worked fine, no problems. Following the upgrade, we could not get the ServerProtect service to start (whether manually or on startup) on any of our Windows 2003 servers, Windows 2000 is still working fine. Thank you for any help.


























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Question by:aheckman
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by:MidnightOne
ID: 17915804
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by:MidnightOne
ID: 17916138
aheckman:

Also note: SPNT 5.58 is -not- compatible with Windows 2003 R2. That's the official word from Trend Micro.

HAND

MidnightOne
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by:aheckman
ID: 18007401
Thanks, I'll give it a shot and let you know how it works out.
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by:aheckman
ID: 18008367
That didn't work.

This version is not R2 and it's real weird, I've discovered that the service only fails (or begins to fail) whenever updates are deployed to the server. We're probably just going to call TrendMicro on this and see if their tech support can help.
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by:aheckman
ID: 18167668
Problem solved, I had to completely uninstall server protect using Trend Micro's manual uninstall method and a fresh resinstall seems to have worked.
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