I have a Workflow database that is not behaving correctly.
I have one associate that reviews calls that have been logged in the database and decides if a Service Inquiry needs to be created or not. If she does create a Service Inquiry (SI), she clicks a button on the call form, that says Create Service Inquiry. A SI Form comes up and inherits the call information and also as a area for her to assign an associate to the SI. She then clicks, Send email to Assigned on the SI Form, that sends a email with a document link to the associates, saves and closes the SI Form. Then back at the original call, she clicks Save and Close on the form.
Then the associate assigned, goes to their email, opens the document link and clicks on Edit Document, but when they do this, they get a message saying "This document is locked by User/Company". The person that created the SI is no longer in the document and I have no clue why this is still locking the document.
I have tried the following solutions:
***Made sure the Document Locking was not selected on the Database properties
***Added EDIT_NO_SOFT_LOCKS=1 to the ini file on the assigners PC
***Added in the QueryClose event on the Service Inquiry Form
If Not( Source.IsNewDoc ) And Source.EditMode = True Then
Source.EditMode = False
***Uninstalled and Reinstalled their notes, no change
***Actually had the assigner log onto a different PC and try, no change
I am really at a loss on why this is happening and only to a select few people in the database. Any help would be great.
This is all done on ND7 (Release 7.0.1).