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Application disappears from desktop when 2nd computer connects

Posted on 2006-11-10
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Last Modified: 2008-02-01
Hello,

I also asked this question in the APPS category, but I have learned more about the problem since.  I have 2 WIN XP Pro workstations on a Novell 4.11 network.  I don't think the Novell portion of the network is causing the problem.

 The 2 workstations are sharing an application which is installed on an external hard drive which is connected to a third computer.  That drive is shared out to the network and the 2 workstations that are having the problem connect via a mapped drive letter.

The problem all started when I set up one of the 2 workstations recently as a new computer (newly attached to the network) started up the application (in this case the application is the contact manager Goldmine v6.7).  The application would start normally and with a minute or two suddenly disappear from the desktop.  All without any warning or dialog boxes.  It just went away.  Initially I thought the problem was with Goldmine, but i have played around with some settings and I think it has to do with a network sharing resources issue.  I unplugged one of the workstations from the router and the second (newer) workstation had no problem using the application and in fact stayed on using it for an hour or so.  After that amount of time I then reconnected the other workstation to the network and the very moment I connected it, the application disappeared from the workstation where it had been operating for an hour or so.

One other thing...I have 2 network switches.  I plan on changing over to one soon but right now I am using 2 because I needed more ports.  One of them is an SMC 8 Port model # 5208DS and the other is a LINKSYS BEFSR81.

I'm hoping that the solution to the problem is simple and obvious to someone with some networking knowledge.

Thank you in advance.

JoeFixes
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Question by:JoeFixes
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11 Comments
 
LVL 4

Expert Comment

by:Smacky311
ID: 17915527
Does Goldmine have any licensing limitations that allow for X # of users connected at any given time.
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Author Comment

by:JoeFixes
ID: 17915668
Hi Smacky,

Thanks for your response.  We do have a 10 user license but only have 5 users on it right now.  I think if it was a license issue the program wouldnt let you log in.

Thank you

JoeFixes
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LVL 4

Expert Comment

by:Smacky311
ID: 17915751
How a program will handle exceptions is up to the people that wrote the code for the program.  I agree it "should" give you an error rather than just doing something crazy like shutting down a connection, but I would check with Goldmine support and ask them how their program actually reacts to licensing problems.
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LVL 6

Expert Comment

by:bigphuckinglizard
ID: 17915809
what os is the third computer with the external computer running? if it's win xp you could be running out of concurrent connections (a single computer can use more than one).

you might be better off moving the shared drive so it's hosted on your novell server.
0
 

Author Comment

by:JoeFixes
ID: 17916418
BHL,

Thanks for your thoughts.  I like the idea of moving the hard drive to the novell drive but the reason it is on another workstation is because Symantec told me that Goldmine will not operate on a novell server.

The workstation supporting the drive is also a WIN XP Pro.

I will look into the concurrent connections thing, but wouldn't that affect the last few people who have connected?  And not necessarily the same 2 computers each time?

I feel as though there is a conflict between these 2 computers and I just cannot figure out where yet.

JoeFixes

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LVL 4

Expert Comment

by:Smacky311
ID: 17916611
"I will look into the concurrent connections thing, but wouldn't that affect the last few people who have connected?  And not necessarily the same 2 computers each time?"
That is a good point JoeFixes.  
Have you tried removing the router and connecting directly via switches (might have to do a little IP manipulation to do this) to see if the problem is the router?
0
 

Author Comment

by:JoeFixes
ID: 17918064
Smacky,

I guess thats where you lose me.  Do I have 2 Hubs? 2 Switches? or 2 Routers?  I doont really know.  

But I do agree with you that maybe the IP addresses have something to do with this.

JoeFixes
0
 

Author Comment

by:JoeFixes
ID: 17932546
The 2 pieces of equipment I am using to share the network resources are

LINKSYS    BEFSR81 8 port
SMC       5208DS    also 8 port.

anyone have any ideas?

joeFixes
0
 

Author Comment

by:JoeFixes
ID: 18117722
Hello again,

Seems as though I was able to fix this problem also.  The two computers that were having the problem shared the same COMPUTER NAME.  I changed the name of one of the computers and.....VOILA!

JoeFixes
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