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mailbox restore

Posted on 2006-11-11
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Last Modified: 2009-07-29
Running Windows server 2003 SP1 and exchange 2003 SP2. One of our employees was fired recently for doing fraudulent activities and the CEO wants to look at his email that he deleted before he left. I need to restore his mailbox from last week and then put it in a temporary account so we can look at it. I'm using Backup exec 10d and i am doing information store backups, not brick-level. Any help? Thanks!
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Question by:fina27
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17 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 1400 total points
ID: 17922005
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Assisted Solution

by:robjeeves
robjeeves earned 600 total points
ID: 17922008
G'day mate

The way I would do this would be to create a Recovery Storage Group in Exchange

Restore the Backup to the Server.  With the recovery Storage group in place the restore gets redirected to the Recovery storage group and not your Production database.

You can then use Exmerge to pull out the data for the specific account you need to look at.  From there you just add the PST to who ever's account need to peruse the mails.  This is high level overview but more info on these steps if here

http://www.microsoft.com/exchange/techinfo/tips/backuptip02.asp
http://www.microsoft.com/technet/prodtechnol/exchange/guides/UseE2k3RecStorGrps/6166b263-eea6-4389-b8c3-1a47462e4335.mspx?mfr=true

Just a thought though do you have a deleted item retention period? I run my Exchange with 30 days.  If you have this period set why not login as the user who was fired, undelete all their emails (this puts them back into the 'seeable' area), Then just assign whoever needs to see the mail box the 'Mailbox owner permission in the Active Directory Users and Computers MMC (In exchange permissions)

Rob
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Author Comment

by:fina27
ID: 17922250
Thanks, those articles are perfect. One part that is a little hazy to me is, when i select "add database to recover", am i adding the restored database that i restored from tape? Or am i adding the existing database, because that is the only one i see.
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Author Comment

by:fina27
ID: 17922288
Actually, i guess my question is:

 when i restore the mailbox store from backup exec, where should i restore it to? The recovery storage group directory that i created?
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LVL 104

Expert Comment

by:Sembee
ID: 17922341
You restore straight from the tape using the Veritas instructions. Exchange detects the presence of the RSG and does the rest. It works very well, even I was sceptical the first time I did it.

Simon.
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Author Comment

by:fina27
ID: 17922505
I tried doing that but i get a communications error because the restore target has been lost. I did not specify anything in the destination settings in Backup Exec, should i have?
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Author Comment

by:fina27
ID: 17922577
same error happens when i set exchange redirection to my exchange server name.
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Author Comment

by:fina27
ID: 17922682
Job Completion Status
Job ended: Saturday, November 11, 2006 at 3:44:52 PM
Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

For additional information regarding this error refer to link V-79-57344-65072
 

Errors
Click an error below to locate it in the job log
Restore- \\CCH03\Microsoft Information Store\First Storage Group V-79-57344-65072 - Connection to the restore target has been lost.  Operation canceled.
V-79-57344-65072 - Connection to the restore target has been lost.  Operation canceled.

 
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LVL 9

Expert Comment

by:robjeeves
ID: 17922731
G'day mate

Not helping your current isssue with restore but was this not viable

Just a thought though do you have a deleted item retention period? I run my Exchange with 30 days.  If you have this period set why not login as the user who was fired, undelete all their emails (this puts them back into the 'seeable' area), Then just assign whoever needs to see the mail box the 'Mailbox owner permission in the Active Directory Users and Computers MMC (In exchange permissions)

Rob
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Author Comment

by:fina27
ID: 17922781
no i dont have that set. Thanks for the idea though.
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LVL 9

Expert Comment

by:robjeeves
ID: 17922798
No worries, sorry to highlight it again.

Rob
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LVL 104

Expert Comment

by:Sembee
ID: 17923049
Try mounting the RSG and then dismounting it again.
Then ensure that the RSG database is marked to allow the database to be overwritten by a restore.

Simon.
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Author Comment

by:fina27
ID: 17926814
If i try to mount the database before doing the tape restore it give me a warning of:

If you mount this database before you restore it from backup, exchange will create a new checkpoint and transaction log files that are not compatible with restored databases. Are you sure you want to continue?    
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LVL 104

Expert Comment

by:Sembee
ID: 17926818
That is the RSG you are trying to mount?

Simon.
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LVL 104

Expert Comment

by:Sembee
ID: 17926828
My mistake, yes it does that. That is fine. Accept the prompt, then dismount the store. Delete the logs and checkpoint file that it has referenced.

If you are in any doubt, make sure that you are creating the RSG files in their own folder, so that you know what you are dropping and what you are not.

Simon.
0
 

Author Comment

by:fina27
ID: 17927322
Okay i did that. Same results. I can backup any other file to the exchange server, but just not the mailbox store. Gives me that target communications issue error. It gives me a target communications issue even if i just redirect the mailbox store to a folder on the local backup server. Very odd. I guess I'll try a different tape when i go back there tomorrow. I am trying to do this remotely so i cant change the tape.
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Author Comment

by:fina27
ID: 17982584
I tried it on a different server at another company and I was able to do it, so I'll have to call Veritas for the other company. Thanks alot!
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