I bought the HP Pavilion Media Center TV m7680n PC Desktop yesterday. It gave me problems from the beginning, not always starting up and never shutting off when I told it too. I know it had something to do with an application call cpapp, something to do with Norton Antivirus which came with the computer, as whenever i tried to turn off the computer, this program would freeze and even after shutting it off with the task manner the computer would not turn off. I intended to uninstall Norton to solve this problem.
However, before doing that I removed the modem card from the computer, as I did not need a modem card, but I needed the slot to put in my echo mia audio card from my previous computer. Now the computer will not start, not even in safe mode. I removed the MIA card, but still it will not start. I don't think I did any physical damage to the machine when installing the MIA card but I guess it's possible. I even put the modem card back in but the computer still won't start - it gets to the welcome screen, and it either freezes or reboots again after a few minutes. I desperately hope I do not have to bring this computer to the shop to be repaired the day after buying it.
Can anyone PLEASE help me figure out what the problem is? Thank you.