Our companty - an electrical contracting firm - had EasySpace.com, England, set up/ host our domain several years ago. This was done via a 3rd party, so we had no direct input on the choice of the registrar. Our company then used a local ISP to set up our e-mail accounts, but these were directed/ aliased via EasySpace. In May of this year, our company website went off-line and our company e-mail (email@example.com) ceased functioning - except for the "real" e-mail names at our ISP. After we finally identified EasySpace as the source of the problem and contacted them, we were informed that our account with them was "past due", so they had frozen it for payment. After many phone calls, pleading, threats, etc., we finally convinced them to get our domain functioning again. Since they are located in Enland, and are only open M-F, 9 A -5:30P, our site was down over one weekend and most of the following week. No recourse on our part?
Once we got it working again, we attempted to transfer to a domestic host/ registrar but were informed that we could not for at least 90 days!!! Why ?
Anyway, the 90 days passed, and we forgot about it until this Friday when our firstname.lastname@example.org e-mail again ceased to funtion and our website disappeared. The DNS pointer no longer showed EasySpace nor our ISP.
Attempts to contact EasySpace via many, many e-mails and phone calls proved useless. There is no one available until Monday!!
Bottom line - do we have ANY recourse? Is there anyway to hold folks like this financially liable or are they free to continue this type of activity?
How is TuCows as a host/ domain registrar?