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EasySpace as domain registrar?

Posted on 2006-11-11
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Last Modified: 2013-12-24
Our companty - an electrical contracting firm - had EasySpace.com, England, set up/ host our domain several years ago.  This was done via a 3rd party, so we had no direct input on the choice of the registrar.  Our company then used a local ISP to set up our e-mail accounts, but these were directed/ aliased via EasySpace.  In May of this year, our company website went off-line and our company e-mail (anyname@companyname.com) ceased functioning - except for the "real" e-mail names at our ISP.  After we finally identified EasySpace as the source of the problem and contacted them, we were informed that our account with them was "past due", so they had frozen it for payment.  After many phone calls, pleading, threats, etc., we finally convinced them to get our domain functioning again.  Since they are located in Enland, and are only open M-F, 9 A -5:30P, our site was down over one weekend and most of the following week.  No recourse on our part?

Once we got it working again, we attempted to transfer to a domestic host/ registrar but were informed that we could not for at least 90 days!!!  Why ?

Anyway, the 90 days passed, and we forgot about it until this Friday when our name@companyname.com e-mail again ceased to funtion and our website disappeared.  The DNS pointer no longer showed EasySpace nor our ISP.  
Attempts to contact EasySpace via many, many e-mails and phone calls proved useless.  There is no one available until Monday!!

Bottom line - do we have ANY recourse?  Is there anyway to hold folks like this financially liable or are they free to continue this type of activity?

How is TuCows as a host/ domain registrar?
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Question by:TimLaL
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Expert Comment

by:humeniuk
ID: 17924199
If you feel that you want to pursue this, you really should get a proper legal opinion.  But you probably don't have any recourse, because EasySpace followed the letter of the rules and I suspect the letter of their agreement with you, although in my opinion, they could have handled it very differently for your mutual benefit.  

Also, ICANN regulations specify that you can't transfer a domain that has been registered or transferred in the past 60 days - I'm not sure where 90 days came from, but I suspect this is essentially the reason you couldn't transfer it.

The best thing you can do is learn from your mistakes.  First and foremost, keep your domain registration and web hosting separate.  There is no reason to have your domain registered with your hosting company or to host with your domain registrar.  Had they been separate in this case, you could simply have renewed your domain and pointed it at a different set of nameservers and a different host's server.

Next, don't let your account fall into arrears.  If your website is important enough that you would consider legal action in this case, it is important enough to monitor properly and important enough not to forget about a second time when you've already had problems.  I'm not trying to be harsh, but the majority of your problems here were self-made.

Tucows is an excellent company, but I can't comment on their hosting as I've never used it.  In terms of domain registrars, I have 40+ domains registered with GoDaddy (www.godaddy.com) and have always found them to be first rate.  If you would like hosting recommendations, it would be helpful to have more info on your needs, ie. do you want/need linux/apache hosting or windows hosting or does it not matter?  Do you use a scripting language (ie. PHP or ASP) or a database (ie. MySQL)?

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Author Comment

by:TimLaL
ID: 17924252
Thanks for the insight.  The learning never stops!

I have contacted a local firm (coho.net) to take this over for us - domain name hosting, etc.  

I have no idea what EasySpace did or didn't do for our site and domain to get lost/ inactivated again.  I know that our account with Easy Space is paid up until June of 2007, so that isn't a factor this time.
How it is that our DNS "pointer"  (is that the proper term) got changed from ns1 & ns2.iinet.com to ns1 & ns2.sedopark.com is apparently the big issue.  
Even though the Easy Space website is still "up" on the web, I begin to wonder if they are having problems.

The ICANN regulations on transferring a domain is interesting.  If EasySpace was & is the registrar of our domain name, and has been since we originally set it up several years ago, there should never have been a transfer.  I suspect that thay are maniplulating the rules in their favor.  

Our company's "real" e-mail is handled through our ISP (www.iinet.com), but the usernames@domainname.com aliases "point" to the actual names handled by our ISP.  As such, we have notified several critical contacts of our "real" e-mail addresses.  
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Expert Comment

by:humeniuk
ID: 17924299
"I know that our account with Easy Space is paid up until June of 2007, so that isn't a factor this time."

It seems they are only the only ones who can explain what actually happened the second time and it seems they're not talking ...


"How it is that our DNS "pointer"  (is that the proper term) got changed from ns1 & ns2.iinet.com to ns1 & ns2.sedopark.com is apparently the big issue."

Your domain name is configured with the registrar to point at a specific set of nameservers (ns1.something.com, etc.).  The nameservers host the DNS records for your domain, ie. pointing 'www' to the IP address of the web server your website is located on.  Normally, with a registrar, you can log in and change those settings yourself.  Easy Space appears to offer a "DNS Management console" (http://helpdesk.easyspace.com/faq.php?do=article&articleid=121).  Try logging in to the Easy Space control panel.  It looks like you should be able to point your domain back at your ISP's nameservers and get your website and email back online.


"If EasySpace was & is the registrar of our domain name, and has been since we originally set it up several years ago, there should never have been a transfer.  I suspect that thay are maniplulating the rules in their favor."

Well, it wouldn't be the first time that a hosting company did that :)   When your account fell behind with them, your domain was likely put on hold.  Quite likely, when it was renewed, it was considered a new registration and so Easy Space determined - legitimately or not - that the waiting period applied.
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Author Comment

by:TimLaL
ID: 17927798
Thanks again.
Yes, I did log onto their control panel and attempted to point our domain back where it belonged.  No success.
Somehow the domain points to /is owned or parked by sedo.com.  They (Sedo) appear to be a fairly large domain name registrar.  
I've left e-mial with them, but no response as of yet.
It appears that none of the registrars I've been able to locate work 24/7 which amazes me in this day & age.  How does one 100% ensure that their domain is secure?  How does Experts-Exchange do it?  How do the big boys?  
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Author Comment

by:TimLaL
ID: 17927850
FYI - I have godaddy working on taking this on for us.  Thanks again for all the insight.  How do I award you the points?!
You folks are awesome.  
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Accepted Solution

by:
humeniuk earned 125 total points
ID: 17927965
"How does one 100% ensure that their domain is secure?"

You register your domains with a large, established, reliable ICANN accredited domain registrar, you monitor them carefully and/or allow your registrar to automatically renew them (by charging your credit card) before the expire, and you keep your domain registration and hosting separate.


"It appears that none of the registrars I've been able to locate work 24/7 which amazes me in this day & age. "

GoDaddy offers 24/7 support.  They even answer in the middle of the night.  I know ... I've called them then :)


"FYI - I have godaddy working on taking this on for us."

The should be very helpful.  Any more problems and you can call their Transfer Concierge at 1-480-505-8866.


"How do I award you the points?!"

Your options for closing questions are listed here - http:/help.jsp#hi67.


"You folks are awesome."

Just happy to be able to help out :)
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