Solved

Outlook client doesn't receive email after restore Information Store - Need Soln today Nov 12

Posted on 2006-11-12
3
222 Views
Last Modified: 2008-02-01
Because of a failure on Fri Nov 10,2006 we have had to do an Authoritative Restore of the System State from a Nov 2, 2006 full NTBACKUP backup. Next we had to restore the Exchange Information Store from the same backup. At this point all of our 35 Outlook clients with cached access had the email from Nov 2 - 10 but the Exchange data base did not. We found the SCANOST utility and it seems to do a pretty good job of merging the two together.

However, at each of our 3 test clients so far, when on the client, the client cannot receive email from itself. Also, a client can send email out to a remote and it will be received. However, when the remote replies the email never arrives.

When we go into ESM we can see the email trying to find a home but not able to and continually retrying to find that home.

IMHO it appears that somehow the client OST has gotten detached from Exchange. We originally thought the problem was associate with SCANOST but have come to the conclusion that it is not because it happens to test clients which have not had SCANOST applied.

This is a really complex issue and I will be happy to give you more information. We continue to work on it all day today (Sunday Nov 12).
0
Comment
Question by:rpierce47
3 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 17925711
Force the machines in to offline mode and export the contents to a PST file.
Then recreate the Outlook profile. That should get everything back in to alignment.
If content is missing, import it from the exported PST file.

Simon.
0

Featured Post

Integrate social media with email signatures

Is your company active on social media? Do you also use email signatures? Including social media icons in your email signature is a great way to get fans for free. Let all your email users know you’re on social media quickly and easily, in a single click.

Join & Write a Comment

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now