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HP Pavilion ze2000 Takes 15 to 17 minutes to boot up.

Posted on 2006-11-13
Medium Priority
Last Modified: 2008-01-16
Has anyone had this same problem with this model? Notebook has XP Pro, 40GB HD, 512K Ram, AMD 1.6 MHZ.

The HD test in "SetUp" fails, returning # 07, (no description what that failure means) I ran chkdsk /f and a few things were automatically repaired, again with no explanation of what was repaired. I downloaded HDTune and tested the HD, it passes all the tests fine. Except for the HD test (which was going to take an inordinate length of time), this machine passes all tests on HP's online "System Health Check" proceedure. (I have phone modem internet, so that HD check is out of question. It is suppose to take 3 hours even on hi-speed internet). Windows XP System Tools states the HD does not need to be defragged (it has been done somewhat recently).

Machine passes all virus scans for Norton Antivirus and Panda Antivirus. I have used msconfig and have disabled all start up items, and all non-windows service items. It doesnt help a bit. The machine takes about 5 minutes to boot up even in the safe mode.

Other observations: There are no errors during loading process. Windows works fine, although it can often be slow when clicking control panel, as well as any and all other areas accessed. The machine acts the same whether cold or warm, it does not seem to be a temperature related problem.

Phoenix Bios program is very stripped down in SetUp, very little that can be changed. I have tried the default settings.

During POST, the lights for drive activity flash as supposed to early on, but it seems as if the boot record is confused, as it takes 5 to 7 minutes before Windows even starts to load. When the OS does start to load, I've counted the blue bars sweeping across the bottom of the  "Starting Windows XP" screen. For "Normal" Windows start up, I have counted as many as 104 sweeps before it advances past that screen. The routine seems to take about 7 minutes for POST, mem check, bios routine, etc, before beginning to load the OS, and another 7 and more to load the OS and be ready to work. One time after making configuration changes, the machine took 34 minutes to be ready to work.

Because I have already spent considerable time browsing and trying all the standard "msconfig" and "virii / Adware / Spy" checks" "bootvis.exe" "HDTune.exe" "RegMech" type tests recommended in other postings on the exchange here and so far none has been my solution, I consider it a difficult question worth 250 points.

If your answer is "Duh!... the setup routine says the HD failed, so replace it", please provide some explanation of exactly *why* you feel the hard drive is bad, it would be much appreciated. Keep in mind that it always does boot, and works fine, no errors. The problem is both "slow boot up", and "sometimes slow Windows apps with mouse click". The $150 gamble for a Seagate ST94019A will be more palatable if I have some better idea on what specifically is causing this problem. I havent ruled out a soft fault on the hard drive, such as the master boot record, and would like to feel confidant that a hard drive purchase is really necessary. Does anyone know specifically what the "soft faults" are that perhaps could be repaired by the Set-Up HD check utility? I hope to not have to do a reformat and reload of HD.

Thanks for any ideas.
Question by:judaptiva
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LVL 88

Accepted Solution

rindi earned 1000 total points
ID: 17936500
It could be a S.M.A.R.T. error, which suggests the HD will soon fail. Have you tried an onlinie chat with HP? That should work also with phone internet.

Author Comment

ID: 17937390
Hi rindi,

Thanks for your comment. Four tries with HP 1-800-474-6836 have been nothing but disaster. The first three I have to talk to a computerized voice, and after those obnoxious conversations, I was connected to support personnel that could understand my English very well, but I was unable to understand theirs hardly at all.  With much frustation and repeated statements, all three of those told me their server was down.  (They had to check to see if the unit was still under warranty before they were allowed to answer any questions.) The fourth try the next day their server was finally up, but they could not find the unit serial number.

The owner of this laptop will have to take the charge statement from last December back to Staples and get a verification of sale date. HP support would only say there would be a $300.00 charge for a new hard drive through HP. They were more interested in trying to get the owner of this machine to sign up for an additional year of warranty/tech support for $695.00. Other advice offered was to buy a new laptop, saying this one is rather obsolete, and next time buy the 3 year warranty.

Those conversations will continue once the "1 year warranty validity" is verified. Until then, no help from HP.

I will google S.M.A.R.T. and see what that is.
Best regards,
LVL 88

Expert Comment

ID: 17940838
There is a webbased online chat no number to call. go to the hp support site and you should find it. There is no need to pay for those chats. The only thing which you need is internet explorer and active-X for it to work (which I find bad, as you should be able to chat with other than M$'s OS's too!).

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Author Comment

ID: 17962228
Thanks for the tips. I was able to run the HP Online Health System check, and after running the HD check, it reported a failure within about four minus of testing and aborted the test. The machine owner drove to the Staples store and obtained a receipt proving the machine was purchased in Dec of 2005, and should still be under warranty. I faxed the proof to HP (store verification and charge card statement documenting date).  I called the 1-800 support number once again, and was given a difficult time, saying I had to wait 48 hours and call back to see if my 1 year warranty was still good. The lady insisted it expired 118 days ago.

I got online to the HP chat, and was immediately connected to a support person. Within about two minutes, he verified the warranty is valid until December, saw my online test of the unit, and agreed to send out a new hard drive at no charge right away. The online tech was pleasant and courteous, and handled the matter professionally and promptly.

Thank you for your comments, I will award the points to you.

A few last observations in case other persons run into the same trouble: The online internet access with high speed wireless performed very slow also! It was so slow that one would swear they were accessing by 56K phone modem instead of high speed wireless. So not only did the machine take 15 minutes to boot up, it was slow at all functions, such as opening Windows applets, and slow internet access.

The faulty HD is: 40 Gb Seagate Model ST94019A
LVL 88

Expert Comment

ID: 17963177

Author Comment

ID: 17982006
Final post: Individual named "Preston" with HP Online Tech Support performed admirably. Hard drive arrived *the very next day* by UPS. It has been installed and reloaded, and all is fine once again. A different brand HD was supplied.

This laptop with Windows XP Pro now loads in 2 and 1/2 minutes (from cold boot) with nearly all desired programs reloaded onto machine.

Thanks, Jim

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