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Cannot boot in to My windows 2003 system

Posted on 2006-11-13
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Last Modified: 2010-04-18
I have a client who rebooted thier server with a bootable windows 2003 cd in the drive. When he came in in the morning  services were running as it is an exchange server  but  it was sat at teh windows setup screen with setup, recovery and exit options. The client has not pressed any of these options and tried to exit without the cd but it does not boot. After talkign him through getting in to the bios in the boot sequence there is hard drive option  there is only a floppy , cdrom , nic, and some vitual options no hard drive . and it fails to boot saying press f1 to retry or  f32 to enter etup

Pleaase help as i do not want to lose any settings configurations or data , what is the easiet method out of this which i can get him to boot in to the systema nd run as normal ignoring the setup prompts

Thanks
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Question by:Waqas80
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by:John Gates, CISSP
ID: 17929533
How about some more system information?  System make RAID controller and drive configuration?  It may just be as easy as doing a repair installation pressing F6 and installing the correct RAID drivers.  Please provide the above information so I can help you.

-D-
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by:Waqas80
ID: 17929564
dell poweredge 2850 with  a raid controller it is raid 5 configuration

Cannot see the hard disk in boot sequence
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LVL 18

Expert Comment

by:John Gates, CISSP
ID: 17929652
The RAID controller is set as boot device in the Controller BIOS.  You need to get the service tag number off the back and go to support.dell.com, put the tag number in and get the RAID driver and put it on a floppy.  Then boot to the W2003 server and press F6 during the startup of the CD and supply the installer with the driver.  Then do an UPGRADE install of Windows!!!  If you go through setup and it says it cannot find any provious versions of windows or it cannot find the drive at all then you may have a hardware problem.  If the setup screen does not show an UPGRADE option DO NOT PROCEED.  Let me know what happens!

-D-
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Author Comment

by:Waqas80
ID: 17929685
Ok i shall try that

By doing the upgrade option will i lose any exchange configurations. This is also a dNS server do i have to worry about any re configuration  as such .

Also i am pretty sure the server does not have a floppy drive and a usb floppy has problems after the intial loading of the raid driver as the server cannot find the usb  floppy ?

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Expert Comment

by:John Gates, CISSP
ID: 17929722
By doing an upgrade you will loose nothing, provided it is not gona already for another reason.  Booting to that install CD should not have modified the bootlog...  Well put the driver on a CD or if the server has a floppy port then get a standard floppy.  Those are the only options..  
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by:Waqas80
ID: 17930471
Thanks

I do not receive the upgrade option any other alternatives , obtained teh driver loaded that in
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by:John Gates, CISSP
ID: 17930476
Do you even see the drive?
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Author Comment

by:Waqas80
ID: 17930929
nope
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Accepted Solution

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John Gates, CISSP earned 450 total points
ID: 17931133
When the system boots up do you see the RAID5 drive discovered by the BIOS?  If you don't and do not want to loose data I suggest you get Dell support involved.
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