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Exchange Mailbox / Outlook 2003

I have few questions on Exchange Mailbox and Outlook configuration.  My Exchange structure is very small.  Only 25 users / mailbox.  

I want to have 2 common Mailbox that everyone can Share, View and Respond to (Common Customer Service Emails).. Also when they do try to respond, it should show the responder’s email address as "info@mail.com" instead of user’s email address.  I made a Public Folder for common mail and gave necessary sharing permissions.  It does show emails on different accounts but when they click on “REPLY” it would get sent as their individual email address rather than a common email address.

How can I configure that in Exchange 2003?  And what steps should I take when I configure Outlook 2003 to view these common emails on certain pcs?

   
Thank you,
Nirmit
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Nirmit79
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Nirmit79
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Nirmit79Author Commented:
Thanks Simon.  I'll start a new question for the 2nd point. My main concern is the first point anyway, Since I'm holding on due to that issue.  
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SembeeCommented:
You have two options.

1. A shared mailbox.
2. A public folder.

Both have the same problem though, in that sent items will go in to the user's own sent items folder, rather than the shared mailbox. There are various third party tools around that will fix that problem if you wish.

To send as the other folder/mailbox, you need to grant the user the permission "Send As".

For a shared mailbox, this is done on the security tab for the account in ADUC. Security isn't seen by default. In ADUC choose View, Advanced Features. Then open the properties of the shared mailbox and you will see the Security tab. Grant the Send As permission ONLY. No other permissions in there.
Then on the Exchange Advanced tab, grant the users who need access Full Mailbox Access ONLY. Do not change any other permissions.
Finally open the mailbox in Outlook as an additional mailbox.

For a public folder, it is very similar, except that you only need to grant the Send As permission. This is done through ESM, Folders. Find the folder and choose Properties. Click on the tab Permissions and then Directory Rights. Again find the "Send As" permission and grant the permission to the users who need it. Don't touch any other permissions.

Finally, in Outlook, for the user to send with the email address coming from the mailbox/public folder you need to use the From field. Open the message, then choose View, From Field. Enter the email address in the box.

Simon.
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Nirmit79Author Commented:
Now Simon, Would this Reflect Security? What I mean to say is configuring "SEND AS" won't make Exchange any more vulnerable right?
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SembeeCommented:
Send As doesn't change the security of the Exchange server in any way. It is a permission on the mailbox.

Simon.
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