I have few questions on Exchange Mailbox and Outlook configuration. My Exchange structure is very small. Only 25 users / mailbox.
I want to have 2 common Mailbox that everyone can Share, View and Respond to (Common Customer Service Emails).. Also when they do try to respond, it should show the responder’s email address as "firstname.lastname@example.org" instead of user’s email address. I made a Public Folder for common mail and gave necessary sharing permissions. It does show emails on different accounts but when they click on “REPLY” it would get sent as their individual email address rather than a common email address.
How can I configure that in Exchange 2003? And what steps should I take when I configure Outlook 2003 to view these common emails on certain pcs?