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Contacts list won't import

Posted on 2006-11-13
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Last Modified: 2010-04-08
I moved a user to a different location.  Both machines are running XP SP2.  Her .pst file is stored on the W2K network.  When she opened MSOutlook and tried to open the address book it couldn't locate the contacts address list.  I imported the company's master contacts list (a .csv file), but I still got the same "unable to locate" message when I try to open the address book.  
I then deleted the contacts and started over again, reimporting the contacts list, but after the process was completed and I tried to open the address book, same error message.
I tried the same process with a different user on a different machine and didn't have any problems.
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Question by:levieux7
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war1 earned 250 total points
ID: 17931866
Greetings, levieux7 !

Enable Contacts Database As An Email Address Book in Outlook 2003

1. click Tools > Email Accounts
2. click on 'View or change existing directories or address books' option.
3. click 'Next'.
4. click on 'Add' button > 'Additional Address Books' option.
5. click 'Next'.
6. click on the 'Outlook Address Book' option.
7. click 'Next'.
8. click on 'Finish' button.

9. click on the 'Contacts' tab
10. right-click on the 'Contacts' option on the left-hand side (under 'My
Contacts').
11. click on the 'Properties' option - see multi-tabbed dialog.
12. click on the 'Outlook Address Book' tab.
13. ensure that the 'Show this folder as an e-mail address book' option is
selected.
14. click OK.

Your Contacts database should now be active as an e-mail address book.
http://domino.lancs.ac.uk/pub/usghelpdesk.nsf/9fb9e62b73055de48025680100698378/c8dbe9bb81766cf080256e5800438856?OpenDocument

Best wishes!
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Author Comment

by:levieux7
ID: 17933040
When I followed the instructions, I was told that the Outlook Address Book alreadys exits and cannot be specified twice.  I deleted the Outlook Address Book and went through the process again and it works.

Thank you!
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