Patch Level Of Crystal Enterprise and Steps To Implement Patch

Hi,

Need to find out what patch level a Crystal Enterprise Server is at and accepted steps for implementing a patch. Thanks.
scorpion53061Asked:
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Kurt ReinhardtConnect With a Mentor Sr. Business Intelligence Consultant/ArchitectCommented:
You'll have to navigate through your file system to know for sure.  The service pack will create a patches folder.  An example of what this looks like is:

C:\Program Files\Business Objects\Crystal Reports 11\Patches

Except yours will say something like Crystal Enterprise 10\patches

~Kurt
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ThomasBallardITCommented:
Would it be any different than a normal patch operation?
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scorpion53061Author Commented:
I dont think so but looking for what experts who have done it before have to say. Really need to know on patch version question too.
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Kurt ReinhardtSr. Business Intelligence Consultant/ArchitectCommented:
scorpion - you've indicated that you have Crystal Enterprise Server

Do you have Crystal Reports Server or do you have Crystal Enterprise?  If you have Crystal Enterprise, what version do you have (8, 8.5, 9, 10, XI R1 or XI R2)?

~Kurt
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scorpion53061Author Commented:
10 Enterprise on W2K3 sp1
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Kurt ReinhardtSr. Business Intelligence Consultant/ArchitectCommented:
Ok, the latest service pack for Crystal Enterprise 10 is SP55, which means you're far behind in patches.  Luckily, service packs are generally cumulative.  This means that everything included in all of the previous service packs are rolled into the latest one.  Check out the following support site:

http://support.businessobjects.com/downloads/service_packs/enterprise_en.asp

I recommend that you read the "read me" document for the service pack.

Generally speaking, I would test the service pack on a development machine.  If you don't have the luxury of testing it on a dev machine, then make sure your server is completely backed up.  Also, notify your users that you're going to implement a service pack and plan the implementation and subsequent testing during off hours.

~Kurt
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scorpion53061Author Commented:
Can you tell me how to tell what patch level I am at? I was referring to teh operating system on the service pack.
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scorpion53061Author Commented:
OK thank you. I will know when I get out to the client site if this is the case and will reply back here.
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