Retrospect Express 6.5 gives permissions error when automated, works fine manually

I am running Retrospect Express 6.5 at two client sites, both use Windows XP Pro SP2 with all current updates.  Both have LANs, are running Norton Internet Security, and need to back up several volumes on disparate computers within the LANs to a central PC (not a server).

At one site, when I run a backup manually, it works fine.  When it runs nightly, I get an "insufficient permissions" error (-1017) when trying to access files on a laptop on the network.  The laptop is up and running 7x24.  Hibernation is off, as is standby.

At the other site, after I installed Retrospect Express, it worked fine manually.  The first time it ran automatically, and every time after that, it stopped when trying to access a remote PC on the LAN and asked for a user name and password.  The PC is not password protected, and neither is the folder that is shared.  I uninstalled Retrospect and reinstaleld it with the exact same results.  It worked the first time and never after that.  None of the PCs on that network sleep, either.

Any ideas?

 - Sid
LVL 12
splaitAsked:
Who is Participating?
 
rindiCommented:
I don't specifically know retrospect, usually when you are running a backup program automated, it has to logon to the system first. When you run it manually it uses your account, but when automatic, it won't know what account to use unless you tell it what account to use. If possible use the system account, this will not make any problems if you change the passwords of the accounts on the server and will normally run best in the background, as no user needs to logon.
0
 
splaitAuthor Commented:
As it turns out, Retrospect Express 6.5 does not support backing up across a network.  I had to upgrade to Retrospect Pro 7.5 and buy a client license.

I have had this product work before in a similar environment, but I dson't know why.

Rindi, your comments are valid.  I was running it from the Admin user, but maybe that wasn't enough.

Anyway, it is now resolved.

Thanks for the comments.

 - Sid
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.