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Auto Forward email to an external email address with notation stating the message was forward from our SBS2003 Exchange Server

Posted on 2006-11-13
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Last Modified: 2011-10-03
Here is the scenario:

Two companies have partnered and share a couple of outside sales representatives.  

The sales representatives are fully employed by company A and only receive commission only on sales leads that come through company B.  When the sales representative responds to the leads from company B they need to do so using company B's exchange server (no problem as they have access to OWA).  

Company A doesn't allow any POP3 access on their domain.

Desired Result:
All emails that are sent to the reps account at company B should be auto forwarded to the email address for the sales representative at company A with a notation stating the email / lead is from company B.

Any ideas how to do this using Exchange vs. Email Rules inside each sales reps account if this is possible.
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Question by:breynolds01
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by:ikm7176
ID: 17936124
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Expert Comment

by:kjanicke
ID: 17937532
Greetings:

Method One may not work if your exchange is set to not autoforward mail to the internet.  This is a security feature and not allowed by default, but you can change it.

In exchange, you can create contact objects for the people, and have the mailbox forward to the contact object.  This will work, even if autoforward is not enabled.  However, if you do this, you may almost consider hiding the mailbox and just using the contacts.

It doesn't solve the problem of marking everything tho .. which the rules can do .. or you may be able to do server side scripting of some sort.
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by:breynolds01
ID: 17991233
It turns out that the owner of company B needs the ability to monitor the email.  

The easiest way I found to auto forward the mail and keep a copy of the email local was to modify the default email account under the "Email Addresses" tab in the "User" account properties.  I then set the external email address as the default email address, it's my understanding that the exchange server at company B now will receive the messages and forward a copy to the default SMTP email address in the "Email Address" that's listed in the "Users" properties.  I'm currently testing the process, I'll post again when I have completed the test.
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