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New Profiles created are unable to open MS outlook

Posted on 2006-11-13
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Last Modified: 2008-01-09
Good day,

I have a Windows 2003 Terminal Server. When I create a new profile the I am unable to open MS Outlook XP. It comes up with an error message of:

Microsoft Outlook has encountered a problem and needs to close.

This does not occur with the existing profiles.

I have copied an existing and working profile, but still have the same problem. If I open the problematic profile on a normal on a desktop environment it will open outlook and the mail.

Thanking you in advance for your assistance.
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Question by:benhiltemann
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by:gopal_krishna
Comment Utility
This error occur if your profile is not configured correctly. Delete the profile and recreate the profile and make it default and check. If you have any PST remove that and check. once if you are able to open the new profile then you can always add the PST file. Secondly if you have made your outlook mails to go directly to the PST then you can face this issue.

Also check for all the latest service packs for outlook XP.Since this can also cause some issues.

Regards
Gopal Krishna K
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by:benhiltemann
Comment Utility
Thank you for your response to this Gopal,

I have deleted the profile, and recreated the profile and the problem persists.

For the thin clients they do not save to a pst file directly.

Thanks again.
Ben.
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Expert Comment

by:gopal_krishna
Comment Utility
This is a problem with outlook profile issue. We can solve this using "utlook /cleanprofile" switch. The following way we can use the outlook switches.

Search for the Microsoft Outlook executable file, Outlook.exe, and make a note of the path to Outlook.exe. For example, the path might be C:\Program Files\Microsoft Office\Office11\Outlook.exe.
Click Start, and then click Run.
In the Open box, type the complete path you noted in step 1, including the file name. Press the SPACEBAR once, and then type a forward slash mark (/) followed by the switch.
For example, if you want to use the CleanReminders switch, the command you type in the Open box should look like this:

"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /Cleanreminders
Note Paths that include spaces between words must be enclosed in quotation marks (") and are case sensitive.

To run the command, click OK.

If this dows not going to help you then please get back to us with the Event Log. In order to check the event ID Please follow the steps provided below:

click Start>Run>eventVwr>enter
Application and check for errors and copy the error and send it to us.

http://support.microsoft.com/kb/308427

regards
Gopal Krishna K
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Author Comment

by:benhiltemann
Comment Utility
Hi there,

Thanks for your continued efforts. I still have the same problem. This time, I had the profile working after having started again, but had him in a temporary OU. Now, I have moved him back into the original OU, and getting the problem again, however none of the other users in that OU are having the same problem.

The Event Log presents the following error:

Event Type:     Error
Event Source:   Microsoft Office 10
Event Category: None
Event ID:       1000
Date:           2006/11/15
Time:           10:39:01 AM
User:           N/A
Computer:       TS1
Description:
Faulting application outlook.exe, version 10.0.2627.1, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x000396d0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6f 75 74   ure  out
0018: 6c 6f 6f 6b 2e 65 78 65   look.exe
0020: 20 31 30 2e 30 2e 32 36    10.0.26
0028: 32 37 2e 31 20 69 6e 20   27.1 in
0030: 6e 74 64 6c 6c 2e 64 6c   ntdll.dl
0038: 6c 20 35 2e 32 2e 33 37   l 5.2.37
0040: 39 30 2e 31 38 33 30 20   90.1830
0048: 61 74 20 6f 66 66 73 65   at offse
0050: 74 20 30 30 30 33 39 36   t 000396
0058: 64 30 0d 0a               d0..    

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Expert Comment

by:gopal_krishna
Comment Utility
In one of the seniorio, this error was due to the Add-In "Plaxo". Remove the Add In from Outlook Client by going to Tools -> Options -> Other Tab -> Advanced Options -> Add Ins and uncheck then remove the Plaxo application.

Basically, it appears that any member of the Office family of applications may show up in this event. As a precaution, you may (re)install the latest service pack for Microsoft Office but sometimes this type of error may indicate a conflict with another application.

From a newsgroup post: "Your problem may be a conflict with the Office Plug-in. But see the "Problems opening Word" link for some troubleshooting tips that also apply to problems closing Word."

From a newsgroup post: "Run the update from the Microsoft Office XP site (http://office.microsoft.com/Downloads/default.aspx). I had frequent crashes in Outlook 2002, went to the update site and found crucial updates posted there for Outlook and for Word. Since I downloaded those updates I haven't had a crash in those programs."

More Info:

http://eventid.net/display.asp?eventid=1000&eventno=984&source=Microsoft%20Office%2010&phase=1

Regards
Gopal krishna K
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Author Comment

by:benhiltemann
Comment Utility
Thanks again for reply. Upfortunately I am unable to open Outlook, so cannot remove any add ins, however, I do not allow any such add-ins on the network, and Outlook has never opened on this profile. and have checked the server instalation, and it does not have plaxo intalled.

I have repaired the office installation and re-applied service pack 3.

I am now left with the following problems though.

When logging onto the computer in the profile in question, I am no longer presented with the first error message.

It now immediatly asks me to create a new outlook profile. Whatever name I give it, it reports as follows:
The Profile name you have entered already exists. Please enter a different profile name.

Next error:
No profiles have been created. To create a new profile, use the mail icon in the control panel.

Next error:

Cannot start Microsoft Outloo. Unable to open the Outlook window. The server is not available. Contact your administrator if this condition persists.

If I then open the Control Panel -> Mail icon to create a new profile, I am presented with the following error:

An exception occured while trying to run C:\Windows\ system32\shell32.dll. Control_RunDLL C:\Progra~1\System\MAPI\1033\MLCFG32.cpl , @0

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Author Comment

by:benhiltemann
Comment Utility
Hi Gopal,

thanks for all your assistance in this matter. What I found the issue to be, was Windows Terminal Services Licensing Server. I have removed and re-installed and re-activated my licenses, and all seems to be working fine now.

Regards
Bernhard
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Expert Comment

by:gopal_krishna
Comment Utility
Thanks for replying back. Its glad that your issue has been resolved. you can close this request or others will be posting the query.

Cheers
Gopal krishna K
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