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Messages stuck "Scheduled to retry local delivery"

Posted on 2006-11-14
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Last Modified: 2008-01-09
Okay chaps and chappesses - 500 pointer here...

We have a problem with messages coming into our Exchange Server. Basically, the messages are stuck in the SMTP queue.

This only seems to be happening to certain users, but I've not managed to find out where the thing to "unstick" these users is.

A message will come into the server, I can see it listed under "Exchange System Manager", but if you list the properties of the message queue it says something like

17:10 SMTP Message queued for local delivery
17:10 SMTP Message delivered locally to fred.bloggs@fred-bloggs.co.uk
17:10 SMTP Message scheduled to retry local delivery
17:11 SMTP Message delivered locally to fred.bloggs@fred-bloggs.co.uk
17:11 SMTP Message scheduled to retry local delivery
..........
etc etc

The mailboxes of these people appear to be okay, but I'm just not certain if there is something I am missing. Any advise on what I should be checking for would be most appreciated.
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Question by:Jeremy Bromley
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17940098
Is fred-bloggs.co.uk your domain?

Also, please post a complete IPCONFIG /ALL from the server to review your config.

Thanks.

Jeff
TechSoEasy
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Author Comment

by:Jeremy Bromley
ID: 17940243
No, it's not, but just an example name...

IPCONFIG as follows...

C:\DOCUME~1\ADMINI~1>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : rcmail
   Primary Dns Suffix  . . . . . . . : rcsbs.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : rcsbs.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HP NC3163 Fast Ethernet NIC
   Physical Address. . . . . . . . . : 00-50-8B-EC-2C-A9
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.0.2
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Default Gateway . . . . . . . . . : 10.0.0.3
   DNS Servers . . . . . . . . . . . : 10.0.0.2
                                       10.0.0.250
   Primary WINS Server . . . . . . . : 10.0.0.3
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Author Comment

by:Jeremy Bromley
ID: 17940257
The actual domain is

rosemary-conley.co.uk
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Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17940404
Okay... a couple things about your networking config (which will ultimately effect your SMTP).

1.  What is 10.0.0.250?  Because you should ONLY have your SBS's IP there.  In fact, ALL machines on your network should ONLY point to your SBS's IP for DNS.

2.  Your WINS server shouls also be 10.0.0.2

3.  Is 10.0.0.3 your router?  If so, then that's fine for the gateway.  If it's another machine, please advise.

4.  I'd also switch your subnet mask to 255.255.255.0.  There's no reason to use a Class A subnet since SBS can only have a maximum of 75 devices and a Clas C subnet (masked with 255.255.255.0) provides 254 usable IP's which is plenty.

Make those changes and rerun the Configure Email and Internet Connection Wizard (CEICW -- which is linked as Connect to the Internet in the Server Management Console > Internet and Email)

A visual how-to is here:  http://sbsurl.com/ceicw and a full networking overview for SBS is at http://sbsurl.com/msicw

Within that wizard you'll see a "more information" button on each screen that has invaluable help in deciding which options to select.  
Be sure to check those out as well.

Jeff
TechSoEasy
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