Solved

message stuck in outbox for users in gal

Posted on 2006-11-14
12
219 Views
Last Modified: 2010-03-06
Need help.

Emails being sent to users located in the GAL are getting stuck in the outbox.
If I type in the user email address instead of using the GAL lookup then the message will leave the outbox and be sent.

Has anyone experienced this and what was the resolution?
0
Comment
Question by:INFO4ATD
12 Comments
 
LVL 18

Expert Comment

by:amaheshwari
Comment Utility
0
 
LVL 35

Expert Comment

by:rakeshmiglani
Comment Utility
Are you the only one or all the users are facing this issue?
Any recent changes on the server?
0
 

Author Comment

by:INFO4ATD
Comment Utility
it seems to be happening to random users on the network.  One temporary solutions i have found is that if you move the message from the outbox to the drafts folder, open the message from the drafts folder and the click send.
The message moves back into the outbox and then on the next send and receive the mesaage moves from the outbox to sent items.

No changes to the server for a month.
 
0
 
LVL 35

Expert Comment

by:rakeshmiglani
Comment Utility
Are these random users using Outlook in Cached mode?
0
 

Author Comment

by:INFO4ATD
Comment Utility
running in cached mode
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 35

Expert Comment

by:rakeshmiglani
Comment Utility
do these users face the isssue when these users are configured to not run in the cached mode?
0
 

Author Comment

by:INFO4ATD
Comment Utility
have not tried thiss option will give it a try.

Also, I ran the Exchange troubleshhoting analyzer and it report that the
 RPC per second rates indicate that a user or users are unusally active
Then to get more information a link is suggected :

http://www.microsoft.com/technet/prodtechnol/exchange/Analyzer/24bf01bd-6580-450c-9d3e-478b3c0cdc16.mspx?mfr=true

Do you know siomething about the rpc issue?
0
 

Author Comment

by:INFO4ATD
Comment Utility
I have also noticed that when a message is created and you click send the message goes to the outbox and gets  stuck in the outbox.  I can press F( key and the emails gets process from the outbox to the sent items folder and the rmessage gets delivered.

Could there be something  not allowing the message to be sent automatically?

0
 

Author Comment

by:INFO4ATD
Comment Utility
I belive I found the resolution.

I found a user who had not logged off  in a week and he was not having a problem.

That made me think that the problem maybe policy/profile related.
I deleted and created a newoutlook profile on an infected workstation and the issue still existed.

I then looked at a Group Policies template that I downloaded from Microsoft.
The template  outlook11.ADM  contains paramters to configure outlook and exchange settings at the workstation.

When I loaded the template I did not make any changes to the values in the template.

I decided to delete the template to see if that was causing the problem.

I then went to one of the infected workstation, had the user logoff and then logon.
the outlook client is now working properly with no messages stuck in the outbox.

thanks
0
 
LVL 35

Expert Comment

by:rakeshmiglani
Comment Utility
Thanks for the update and the answer
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
Comment Utility
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now