message stuck in outbox for users in gal

Posted on 2006-11-14
Medium Priority
Last Modified: 2010-03-06
Need help.

Emails being sent to users located in the GAL are getting stuck in the outbox.
If I type in the user email address instead of using the GAL lookup then the message will leave the outbox and be sent.

Has anyone experienced this and what was the resolution?
Question by:INFO4ATD
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LVL 35

Expert Comment

ID: 17938370
Are you the only one or all the users are facing this issue?
Any recent changes on the server?

Author Comment

ID: 17949719
it seems to be happening to random users on the network.  One temporary solutions i have found is that if you move the message from the outbox to the drafts folder, open the message from the drafts folder and the click send.
The message moves back into the outbox and then on the next send and receive the mesaage moves from the outbox to sent items.

No changes to the server for a month.
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LVL 35

Expert Comment

ID: 17954193
Are these random users using Outlook in Cached mode?

Author Comment

ID: 17964977
running in cached mode
LVL 35

Expert Comment

ID: 17965038
do these users face the isssue when these users are configured to not run in the cached mode?

Author Comment

ID: 17965441
have not tried thiss option will give it a try.

Also, I ran the Exchange troubleshhoting analyzer and it report that the
 RPC per second rates indicate that a user or users are unusally active
Then to get more information a link is suggected :


Do you know siomething about the rpc issue?

Author Comment

ID: 17965656
I have also noticed that when a message is created and you click send the message goes to the outbox and gets  stuck in the outbox.  I can press F( key and the emails gets process from the outbox to the sent items folder and the rmessage gets delivered.

Could there be something  not allowing the message to be sent automatically?


Author Comment

ID: 17967798
I belive I found the resolution.

I found a user who had not logged off  in a week and he was not having a problem.

That made me think that the problem maybe policy/profile related.
I deleted and created a newoutlook profile on an infected workstation and the issue still existed.

I then looked at a Group Policies template that I downloaded from Microsoft.
The template  outlook11.ADM  contains paramters to configure outlook and exchange settings at the workstation.

When I loaded the template I did not make any changes to the values in the template.

I decided to delete the template to see if that was causing the problem.

I then went to one of the infected workstation, had the user logoff and then logon.
the outlook client is now working properly with no messages stuck in the outbox.

LVL 35

Expert Comment

ID: 17977512
Thanks for the update and the answer

Accepted Solution

Computer101 earned 0 total points
ID: 18176985
PAQed with points refunded (500)

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