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web certificate - 403 forbidden error

Posted on 2006-11-14
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Last Modified: 2008-02-26
I installed a ssl certificate on a citrix metaframe xp windows 2003 server.  When I go to the web site, I enter my domain login information and then get "ERROR: The Citrix MetaFrame servers cannot process your request at this time. The Citrix MetaFrame servers sent HTTP headers indicating that an error occurred. 403 Forbidden"  IIS 6 says ssl is on port 443 and the firewall allows 443.  What's the problem.  Thanks!
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Question by:mollyking
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by:chrisnewman01
ID: 17938875
Do you mean Web Interface is installed on the Metaframe XP server as well?  It sounds like a permissions issue though.  
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Author Comment

by:mollyking
ID: 17939015
The web interface is installed on the metaframe xp server.  Domain users have read\execute on c:\inetpub\wwwroot.  I tried giving them modify.  That didn't help.
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by:chrisnewman01
ID: 17939395
Can you access this site internally?  Are you able to access Citrix with an administrator account?
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Author Comment

by:mollyking
ID: 17939449
I get the same error when trying to get to the site from the server.  I found some things about the ssl relay.  I've set that to port 442.  According to what I found, when using the Citrix Relay, in IIS the ssl port should be set to 444.  But when I do that, I can't get ot the web site at all.  BTW - I have opened ports 442, 443, 444 on the firewall.  And thanks for all your help.
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by:chrisnewman01
ID: 17939613
Are you forcing SSL on the site?
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by:mollyking
ID: 17939757
yes
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by:chrisnewman01
ID: 17939911
What is your default document for the site set as (default.asp, default.aspx)?  Is this WI 3 or WI4?
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Author Comment

by:mollyking
ID: 17940689
https://<server name>/Citrix/MetaFrameXP/default/login.asp?ClientDetection=On  is where the Citrix site is taking me.  What is WI 3 and/or WI 4?
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by:chrisnewman01
ID: 17940767
Web Interface 3 or Web Interface 4.  When you open the IIS Manager and select properties of default web site, what are your settings on the default page, and what are your settings when you select the documents tab?

Chris
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Author Comment

by:mollyking
ID: 17941139
I believe WI 3 is for Persentation Server 3 and WI 4 comes with Presentation Server 4.  I'm running Metaframe XP Feature Release 2.  The default document in the default web site is default.htm.  There are no other web sites on this citrix server.  Thanks for everything!!
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Expert Comment

by:chrisnewman01
ID: 17941255
You can still install WI3 or 4, even if you have XP, PS3, or PS4 (it just wouldn't be recommended to use Web Interface 2 with Presentation Server 4, as you would lose out on functionality -- it'll work fine the other way, with Web Interface 4 running for Metaframe XP).  I was just wondering which version you have, because each of the versions has a different default starting page file (NFuse 2.1 has default.asp, WI3 has default.aspx).   If default.htm is listed as the default, that may be your problem.  

This might be the answer:  http://support.citrix.com/article/CTX198365&parentCategoryID=299   <--  Error: You do not have permission to view this page. (or) You are not authorized to view this page. HTTP error 403 &#65533; Forbidden

Hope this helps,
Chris
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Author Comment

by:mollyking
ID: 17942265
I set the default doc to default.asp and that didn't make any difference.  Interesting side note - I stopped the ssl relay and stopped requiring secure channel in IIS.  Now when I go to the web site, I can log in but when I try to open either of the two published apps, it just downloads an ICA file.  I'm sure there is something very basic I missed.  I thanks for your help.
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Accepted Solution

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chrisnewman01 earned 2000 total points
ID: 17946717
Is the Citrix client installed on that server (or the client you're trying to access the Web Interface site from?)  The ICA message or popup is usually the first sign that it isn't installed (or isn't installed properly).

Try this, if the Citrix client IS installed and you are still having a problem.  http://support.citrix.com/article/entry.jspa?entryID=6276)
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