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Blackberry doesn't receive Outlook Meeting Requests

Posted on 2006-11-14
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Last Modified: 2009-04-09
Hello Experts,

I've got a BES 4.1 running on win2k3 server.  Everything is working ok except for the Outlook meeting requests.  If a meeting is accepted through Outlook 2003 the Calendar syncs.  Also if the meeting is scheduled through a Blackberry, Outlook syncs (after the meeting is accepted).

BES Application Log:
Event ID: 20000
{USER@DOMAIN.COM} GetRIMMeetingReq Failed for LongTermEntryId=1231547 in LaunchCalHelperAndGetResults

BES LOG:
[30001] (11/08 00:10:52.392):{0x12BC} CDOCalendar::ConvertToSMTPAddress - Code = 800406fd, WCode = 04fd, Code meaning = IDispatch error #1277,
[30005] (11/08 00:10:52.392):{0x12BC}       Source = Collaboration Data Objects, Description = Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists. [Microsoft Exchange Address Book - [MAPI_E_NETWORK_ERROR(80040115)]]
[30001] (11/08 00:10:52.502):{0x12BC} CDOCalendar::GetRIMMeetingReq - Code = 800406fd, WCode = 04fd, Code meaning = IDispatch error #1277,
[30005] (11/08 00:10:52.502):{0x12BC}       Source = Collaboration Data Objects, Description = Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists. [Microsoft Exchange Address Book - [MAPI_E_NETWORK_ERROR(80040115)]]
[30180] (11/08 00:10:52.502):{0x12BC} {user} CDOCalendar::GetRIMMeetingReq - Error in call m_spCDOSession->GetCurrentUser()
[20000] (11/08 00:10:52.533):{0x13E0} {user@domain.com} GetRIMMeetingReq Failed for LongTermEntryId=1090349 in LaunchCalHelperAndGetResults
[40000] (11/08 00:10:52.533):{0x13E0} {user@domain.com} Unable to process message with EntryId=1090348, LongTermEntryId=1090349 in GetInvitationInfo


Things I've tried:
 1. The permissions are ok (send as, receive as, admin information store, delegate as view only etc)
 2. CDO and MAPI32 dlls are the same as on exchange server - i'm running exchange sys mngr on BES(version 6.5.7638.2).  Tried re-registering the dlls as well
 3. Blackberry Desktop Manager is set to Synchronize Calendar, not import or export.
 4. Tried disabling Cached Mode in Outlook 2003
 5. Tried creating meeting requests as BESAdmin user for different Users on the Domain (works).

Does anyone have any other suggestions?
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Question by:Sampei
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Expert Comment

by:Gary Cutri
ID: 17943102

I have had this is on a number of sites.  Normally this is caused by not having the same version of CDO.dll which is simply fixed by installing the same Exchange Service Pack on the BES server that is on the Exchange server.  On one site I installed Exchange SP2 on the BES when the Exchange server only had SP1 and it corrected the issue.

I have found that all sites having this issue you get an error message on the Exchange server when trying to install new service packs.  It reports an error stating the domain isn't up to date.




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by:Sampei
ID: 17946669
Thank you for your input garycutri but, as I mentioned before, both CDO.dll and MAPI32.dll are the same on the BES and on the Exchange server - version 6.5.7638.2

Sampei
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Gary Cutri earned 1500 total points
ID: 17953300
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LVL 26

Expert Comment

by:Gary Cutri
ID: 17965419
The question has been answered.  The link I provided details what causes the "MAPI_E_NETWORK_ERROR(80040115)" error mentioned above in Sampei's question.
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