Using group policy to enable remote assistance

Posted on 2006-11-14
Last Modified: 2011-04-14
Hey gang -

I'm trying to configure remote assistance using group policy -

I'm able to connect to the users desktop but I can only get view only....
I'd like to be able to have remote control....

What am I missing?  this will be a great tool if I can get it to work  (No more traveling to the users desktop!)

Question by:javajo
  • 2
LVL 48

Expert Comment

Comment Utility
i thought with remote assistance (rarely use it) that the end user had to give you priviliges

Accepted Solution

trenes earned 500 total points
Comment Utility
Hi javajo,

Somewhere on the upper left side should be an option to take control for you.
Also have a look at this nice professor windows article ...



Author Comment

Comment Utility
Correct - they need to allow you to either view or interact -

But i only see the option to view only on their screen


Author Comment

Comment Utility
Thanks trenes!!!

I totally missed that in the upper left!!


Thanks again!

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