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Using group policy to enable remote assistance

Hey gang -

I'm trying to configure remote assistance using group policy -

http://support.microsoft.com/kb/308013

I'm able to connect to the users desktop but I can only get view only....
I'd like to be able to have remote control....

What am I missing?  this will be a great tool if I can get it to work  (No more traveling to the users desktop!)


0
javajo
Asked:
javajo
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1 Solution
 
Jay_Jay70Commented:
i thought with remote assistance (rarely use it) that the end user had to give you priviliges
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trenesCommented:
Hi javajo,

Somewhere on the upper left side should be an option to take control for you.
Also have a look at this nice professor windows article ...
http://www.microsoft.com/technet/community/columns/profwin/pw1002.mspx



Cheers!
regards,

Trenes
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javajoAuthor Commented:
Correct - they need to allow you to either view or interact -

But i only see the option to view only on their screen


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javajoAuthor Commented:
Thanks trenes!!!

I totally missed that in the upper left!!


Nice!!

Thanks again!
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