?
Solved

Using group policy to enable remote assistance

Posted on 2006-11-14
4
Medium Priority
?
302 Views
Last Modified: 2011-04-14
Hey gang -

I'm trying to configure remote assistance using group policy -

http://support.microsoft.com/kb/308013

I'm able to connect to the users desktop but I can only get view only....
I'd like to be able to have remote control....

What am I missing?  this will be a great tool if I can get it to work  (No more traveling to the users desktop!)


0
Comment
Question by:javajo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 17942102
i thought with remote assistance (rarely use it) that the end user had to give you priviliges
0
 
LVL 9

Accepted Solution

by:
trenes earned 2000 total points
ID: 17942182
Hi javajo,

Somewhere on the upper left side should be an option to take control for you.
Also have a look at this nice professor windows article ...
http://www.microsoft.com/technet/community/columns/profwin/pw1002.mspx



Cheers!
regards,

Trenes
0
 

Author Comment

by:javajo
ID: 17942185
Correct - they need to allow you to either view or interact -

But i only see the option to view only on their screen


0
 

Author Comment

by:javajo
ID: 17942267
Thanks trenes!!!

I totally missed that in the upper left!!


Nice!!

Thanks again!
0

Featured Post

Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The HP utility "HP Lights-Out Online Configuration Utility for Windows Server 2003/2008" could be of great use when it comes to remotely configure a HP servers ILO WITHOUT rebooting the server. We would only need to create and run scripts using thi…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question