Using group policy to enable remote assistance

Posted on 2006-11-14
Last Modified: 2011-04-14
Hey gang -

I'm trying to configure remote assistance using group policy -

I'm able to connect to the users desktop but I can only get view only....
I'd like to be able to have remote control....

What am I missing?  this will be a great tool if I can get it to work  (No more traveling to the users desktop!)

Question by:javajo
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Expert Comment

ID: 17942102
i thought with remote assistance (rarely use it) that the end user had to give you priviliges

Accepted Solution

trenes earned 500 total points
ID: 17942182
Hi javajo,

Somewhere on the upper left side should be an option to take control for you.
Also have a look at this nice professor windows article ...



Author Comment

ID: 17942185
Correct - they need to allow you to either view or interact -

But i only see the option to view only on their screen


Author Comment

ID: 17942267
Thanks trenes!!!

I totally missed that in the upper left!!


Thanks again!

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