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delancey9

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My return email address is wrong; delivery failure if someone replies to my email

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When people reply to my emails they get a delivery failure.  My return  address looks like this:

martha_wigglesworth/martha_wigglesworth@comcast.net  Sent by: tawnyotoole@comcast.net

or like this:

From: tawnyotoole@comcast.net [mailto:tawnyotoole@comcast.net] On Behalf Of martha_wigglesworth/martha_wigglesworth@comcast.net

This started to happen some time after July of this years.  My return email address should only be tawnyotoole@comcast.net.  I don''t know if the problem is happening within my Lotus Notes Client or somewhere
on my Comcast account set up.  This is causing a big problem for me.  I did look for solutions on experts-exchange but the only one that I found that was close did not give step by step and I couldn't fix the problem.
 
The Notes Client is release 6.5.4 dated March 27, 2005.
I am running a windows 2000 operating System.
Thank you very much,
Martha


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consulteware

You must check that problem with your Domino Administrator, your User document has some problems in your names definition.

You do not have permission to solve that problem (If your Domino/Lotus Notes infrastructure is correctly configured).

If your Domino Administrator have problems just post again here the question.
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Hi, Thanks for you comment but let me explain further.  I have an independent installation of the Lotus Notes Client.  I don't have a Domino administrator.  I do not use a domino server; I use comecast as my mail server.
It is so confusing because it worked fine for a long time then went weird.  I did have problems with my hard drive and it was sort of 'rebuilt'.  Many of my files were backed up to my D drive.  Maybe I copied some file back to C by mistake.  Are there any 'ini' files that I can edit?
Martha
I did a search  in Notes help using key words 'Domino Administrator'.  One item that came up is User Security.  Under User Security is an item called Identity.  If I click on that it says "Your home server cannot be contacted or is not configured to provide requested information.  Information not retrieved "Your aliases' and 'internet email name'.  Could the problem be in here????  
I just keep digging and floundering around.  As I have said several times, sorry to be repetetive but, my return email address was fine up until about July of 06.
Thanks.
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consulteware

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I have typed in the values on the tabl screens.  They all look ok to me.

On the Basics tab:
Field Name :  Value
--------------------
Location type: Local Area Network
Location Name: Internet
Internet Mail Address:  tawnyotoole@comcast.net
Prompt for time date:  No
Proxy:  (a little hat icon)
Default display name:  Display Primary names

On the Mail tab:
Field Name  :  Value
--------------------
Mail File location:  Local
Mail File:     mail\mwiggles
Internet Domain:  comcast.net
Recipient Name type ahead:  Local Only
Activate Recipient Name type ahead:  On Each Character
Recipient Name Lookup:  Stop after First Match
Mail Addressing:  Local Only
Send Outgoing Mail:  directly to Internet
Transfer Outoing Mail if:  1

Servers Tab:
Field Name  : Value
==============
Home/mail server:  comcast.net
Passthru server:  null
Catalog/domain search server:   comcast.net
all other fields null

That is strange, I have test this solution in version 6.0.3 that is available to download in IBM, let me get your version and let me check that.

The Notes Client is release 6.5.4 dated March 27, 2005.
I am running a windows 2000 operating System.
Thank you very much,
Martha
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ooooh. This looks interesting.  I'll let you know what I find out.
Ok, I have been looking around some more and now I am wondering if it has to do with a Certificate issue.  Is there any way I can send you a screen shot?
Thanks again.
Martha
New theory....  I using Lotus Notes on my work computer mainly for databases for Projects etc.  They are going to close down that server and I have copied some of the data files from my work computer to my home computer and put them into C:\program Files\lotus\notes\data directory.
Since my work files were created with my work notes account maybe this is causing some confusion since they have been installed in my home directory.....  This would explain why things were working fine for a long time and then got weird with the bad return address.
I will move the work files out of the notes\data directory and see if it makes a difference.
Thanks.
Martha
Maybe I have two address books in my data directory.    I can see mwiggles.nsf and a_mwiggl.nsf.  I am only guessing here but I wonder if it is picking up my work address book and sending my work name on behalf of tawynyotoole@comcast.net.

What do you think about that????
Well, I have tried to move some files around but I haven't figured it out yet.  I do think your comment about the address book is probably in the right direction.  Let me know if you have anymore thoughts.  I'm getting exhausted with this.  Once we find the problem it will be so simple and obvious but until we do it will be a major mystery.
:-)

Martha
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There is a big problem, since there is not available your version for download on IBM, I will try to help you on the 6.0.3 based.

With your opening page just go to the "file" menu, "Preferences", "Client Reconfiguration Wizard ...".
Just Try to configure all the client again an try to see if that solve your problem.
I'll try to help with the 7.0 version, except it looks like the full version not just Note Client.
Be aware that the version 7 has several diferent settings the most identical is the 6.0.3, but every help is needed I will try to install the 7 to help too.
I wonder consulteware,  If you are installing the 6.0.3 trial, will it update to the 6.5 so you can assist her better?

I'm sure we'll figure this out.
Yes you are right, but cna you tell me where can I get the update for the 6.5?
I don't know yet.  I was just curious to see if it had a Check for Updates feature that may do it.
Hi,  I ran the reconfigure client wizard but the problem remains the same.
Increased points since the problem seems so obscure.  
Just wondering if anyone is still working on this.

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Think about your troubles
Pour yourself a cup of tea
Then think about the bubbles
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And drop 'em in a teacup
Take them down to the riverside

And throw them over the side
To be swept up by a current
Then taken to the ocean
To be eaten by some fishes
Who were eaten by some fishes
And swallowed by a whale
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Thank you very much. I am at work right now but I will try your suggestions as soon as possible.
Hi,
I haven't been able to follow up on all of the links that you have referred me to yet.    Very busy at work and of course our holiday season has me stressed! But, I did want to thank you for your efforts.  I have Jury Duty tomorrow so I may not be able to follow up untill this weekend.
Martha
no problem.

Good luck with jury duty.

Marc
I have been so busy that I have not been able to follow up on Marc and  other suggestions and links to white papers etc.  I am not ready to award points or close this yet.
Thanks for your patience
Martha