Scaned Docs from scanner are going into Junk Mail
Posted on 2006-11-14
We have 2 scanners that scan documents into PDF and emails it to our mailbox. These scanners are inside our network/domain.
The pass 2 months we are starting to have uses complain that all their scanned documents are been sent to their Junk E-mail.
For some users we have told them to right click on the emails and go down to Junk Mail, then select Mark as Not Junk. This is a quick fix.
We don't want to tell our 1000 users that they have to do this every time they get the scanned documents put in the Junk E-mail.
Is there a way to white-list the scanner email address or IP address in the Exchange server? I have looked all over the internet, but all I could find is how to black-list email address. Or turn off Junk mail option in the exchange server? Your advice would be great.
Windows server 2003 SP1 running Exchange 2003 SP2
Clients are running MS Outlook 2003.