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Urgent - Cant see Exchange Mailbox contents

Posted on 2006-11-14
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Last Modified: 2010-08-05
I just had some problems with my SBS2003 in that I could not get mail from the exchange server. What I have notived is that Exchange is collecting all email from my POP3 accounts but is not delivering them to outlook. My mailbox has  about 200 emails I cant get to .

How can I get the emails in my mailbox to show up in outlook, or move them into another mailbox. Can they be exported.

This was all setup using CIEW or is it CEIW, using POP# to retrieve mail. I have gone over this with a fine tooth comb and cannt find why I can get to my mail.

Urgent help please.
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Question by:trcbit
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8 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17944603
I thought we had covered this in your last question... so please let me know what we missed out on.

Outlook should be configured automatically by the SBS when you joined your workstation to the domain.  You should ONLY have the Exchange Email Account and the Fax Transport Account listed in your mail accounts in your Outlook profile.  You should NOT have a POP3 account configured separately.

If the messages are not coming into your Exchange account you may want to be sure that if you are using a catch-all account on your POP3 Server, that your account is set as the Default fail-over for the POP3 Connector, or if you are using a specific POP3 Account to download from your POP3 Server, then make sure that the routing rules are set to deliver all of the messages to your Exchange mailbox.  All of these settings are in the POP3 Connection Manager.

Jeff
TechSoEasy
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17944605
P. S.  it's the CEICW.  :-)
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Author Comment

by:trcbit
ID: 17944649
Hi Again,

Got it, CEICW.

After the last questions I got it to work. Ran through the CEICW and selected POP# instead of Exchange, apprantly I had both selected and mail wasn't coming to me at all, just sitting in my mailbox.

Problem now is that whilst I now get mail from people, the mail that came in prior is still in the mailbox and I cant get to it, I checked the mail box when mail is coming in and can see the item count increase, but only new mail is getting to outlook.

These are the mail boxes:

Administrator
SMTP
System Attendant
Systemmailbox
Troy (mine)

Systemmailbox shows over 400 items (not sure why or how to get to this one)
Troy's mailbox shows over 200 items, but only recently delivered mail gets to outlook.

Sorry harp on here, but if I can get the mail from this mailbox so I can see it in outlook I would behappy.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17944673
You need to understand that those are not accurate counts for EMAIL messages.  Your mailbox contains Contacts, Appointments, Holidays, etc.  Each item is counted as an ITEM in the Exchange Mailbox.  You do not need to really worry about the SMTP, System Attendant or Systemmailbox.  You can, and should check the Administrator mailbox, or set it up to forward to yours.

The SystemMailbox will always have 300 to 400 items or more in it.  These are various system messages that Exchange uses to keep track of things.  Most of them are not even readable.  

This is not the way to test to see if your email is coming in or not though... you should use a third party email account such as GMail, Yahoo or Hotmail to send to your POP3 account... if it comes in to Outlook, then everything is peachy!

Jeff
TechSoEasy
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Author Comment

by:trcbit
ID: 17944697
Ok, got it. Sorry to be pain first time playing with Exchange, but learning heaps.

I have run some tests from Yahoo and it works, so now it's ok. But is it possible my previous mail is in the exchange mailbox and not showing up, or is it likely it is gone for good?
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17944759
No, it's not possible that it's not showing up.  If you missed a few things... check the POP3 Connector Manager > Troubleshooting tab and see if there are any messages in the Faild Mail Folder listed.  That's where they'd be.

For more info about the POP3 connector and Email on your server overall... open Help & Support and click on the Manage E-Mail Link !

Jeff
TechSoEasy
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LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 17944763
P. S.  Check this folder directly:  C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Incoming Mail

Jeff
TechSoEasy
0
 

Author Comment

by:trcbit
ID: 17945089
Thanks again. Looks like those that got away are gone. Oh well, at least I know where to go to look infuture

Thanks for your help.
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