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Send/Receive Button not working

Posted on 2006-11-15
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Last Modified: 2010-04-08
Greetings,

Probably simepl, yet annoying. My send/receive button quit working during a system upgrade. Outlook 2K3, only works when I choose "Send|receive/Server/Inbox"

I have looked through all of the Send/receive groups and settings. Everything seems to be in order. My account is included in the settings, set up to send/receive at startup, etc...

Any other thoughts on what I might be missing?
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Question by:NickJPhillips
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war1 earned 500 total points
ID: 17947852
Greetings, NickJPhillips !

A program could be interfering with Outlook or a file in Outlook is corrupt
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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