All incoming mails are marked as read

Hi all,

We are using Lotus Notes 6.5.2

One of our users has the following problem :
All received mails are already marked as 'Read'.
Normally, all incoming mails are in red color (unread), but in casse of this user, all mails directly turn into black color ('read').

I searched the web, but have not find anything concerning this problem.

Anyone any idea ?

Thanks in advace,

The Mayor.
LVL 6
wimmeyvaertAsked:
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madheeswarConnect With a Mentor Commented:
try to refresh/replace the design and compact.
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wimmeyvaertAuthor Commented:
Btw, it used to be OK for this user, but recently this problem occured.
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wimmeyvaertAuthor Commented:
Hi,

Thanks for your reply.
The user already went home, so I cannot perform your suggested actions.
I will try it tomorrow.
I'll let you know.

Best regards,

The Mayor.
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Steve KnightIT ConsultancyCommented:
Maybe a mail rule or agent "after mail arrives" he has running on it?
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SysExpertCommented:
In addition delete the cache.ndk ( leave the cache,ntf ) , while Notes is closed and also compact the workspace.

I hope this helps !
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madheeswarCommented:
In addition as a last try...do the folowing:

NewMailSeqNum=5094
NewMailSeqNum48256AB6:0006D807=5094
After setting visible notification and also audio still users cannot see You have New Mail.
We have to make zero in the clients notes.ini file for the above lines.


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wimmeyvaertAuthor Commented:
Hi, I'm not sure which of your comments had the solution, because I tried the 'Replace Design' and the delete of caxhe.ndk-file at the same time.

Anyway, everything is ba
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wimmeyvaertAuthor Commented:
Oops, pressed submit too early I guess.


Anyway, everything is back to normal now !

Thanks all for your help.
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