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All incoming mails are marked as read

Hi all,

We are using Lotus Notes 6.5.2

One of our users has the following problem :
All received mails are already marked as 'Read'.
Normally, all incoming mails are in red color (unread), but in casse of this user, all mails directly turn into black color ('read').

I searched the web, but have not find anything concerning this problem.

Anyone any idea ?

Thanks in advace,

The Mayor.

wimmeyvaert

ASKER

Btw, it used to be OK for this user, but recently this problem occured.

ASKER CERTIFIED SOLUTION

madheeswar

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wimmeyvaert

ASKER

Hi,

Thanks for your reply.
The user already went home, so I cannot perform your suggested actions.
I will try it tomorrow.
I'll let you know.

Best regards,

The Mayor.

Steve Knight

Maybe a mail rule or agent "after mail arrives" he has running on it?

SysExpert

In addition delete the cache.ndk ( leave the cache,ntf ) , while Notes is closed and also compact the workspace.

I hope this helps !

madheeswar

In addition as a last try...do the folowing:

NewMailSeqNum=5094
NewMailSeqNum48256AB6:0006D807=5094
After setting visible notification and also audio still users cannot see You have New Mail.
We have to make zero in the clients notes.ini file for the above lines.

wimmeyvaert

ASKER

Hi, I'm not sure which of your comments had the solution, because I tried the 'Replace Design' and the delete of caxhe.ndk-file at the same time.

Anyway, everything is ba

wimmeyvaert

ASKER

Oops, pressed submit too early I guess.

Anyway, everything is back to normal now !

Thanks all for your help.