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No Volume info on SATA drive

Posted on 2006-11-15
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Last Modified: 2012-06-21
Hello there.

I have a 2.5" SATA drive which I pulled from a Sony VAIO PCG-6J2L laptop.  I have installed the drive in my XP Pro desktop to attempt data retrieval.  

I see the drive in BIOS and under Computer Management in Windows, but I can't see it under My Computer.  Computer Management - Storage snapin shows the following information:
Disk1
Basic
93.16 GB
Online

and the following partition information:

6.01 GB NTFS, Healthy (EISA Configuration)
87.15 GB NTFS, Healthy (Active)

I don't understand why I can't see the drive under My Computer.

Here's some background information in reference to the initial problems:

The laptop had Norton GoBack installed on it.  For unknown reasons, it will boot to the desktop (I can see icons, desktop background, etc) and then GoBack will spit up an error message to the effect of "C has become unstable" and then it reboots the laptop.

I tried restoring using GoBack to no avail.  I tried removing GoBack using an ISO I downloaded from Symantec for this purpose - also to no avail.  I can access safe mode via F8, but when I get to mup.sys, it freezes and reboots.

I tried booting with my BartPE disk (UBCD4win), but it doesn't list the drive.

I would just like to snag a few files off this drive and then slick it.  The kid that brought it to me has 6 papers in a writing portfolio he needs for a semester long project for school next week and I'd really like to help him out.

I'm not that familiar with SATA drives so please don't be afraid to mention the obvious, as I may be missing it.

TIA!
 
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Question by:ttist25
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garycase earned 500 total points
ID: 17948947
If your efforts with the Symantec removal tool actually did remove GoBack [if the drive attempts to boot to XP on the laptop WITHOUT showing a GoBack screen at the beginning, then GoBack is NOT active] then this may be a simple issue:   with the drive installed in your desktop, look at the Disk Management screen and right-click on each of the two partitions it shows, and see if you can simply "Assign a Drive Letter" to the partition.

If that works, then you may be able to see the files you need ... or you may need to "Take Ownership" of the folders on the drive before you can access them.   Post back if that's the case and you need help with that.

If it's not that simple, then the quickest and best way to remove GoBack IF the drive will "start" to boot on the VAIO laptop is to hit the spacebar at the GoBack screen at the beginning of the boot process and "Disable GoBack".   That undo's all of the changes to the MBR and will make the drive fully readable.   But if you've written anything to that drive in your previous attempts, that may not be a workable option at this point ...

... In that case, download GetDataBack from www.runtime.org and install it on your desktop.   Then run it against the laptop drive ... it will show you what files it can recover.   To actually recover them you'll have to buy a license.

By the way ... the fact this is a SATA drive is essentially irrelevant => that's merely the electrical interface to the drive;  it doesn't change what you need to do to recovery the data.
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by:ttist25
ID: 17949170
Thanks Gary.  

I did try disabling GoBack via spacebar at startup - but no luck.  That being said, I had an Ontrack Recovery disk I purchased a few years back which I installed and was able to recover data from.  Yeah!

Thanks again for all of your help!
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by:garycase
ID: 17949272
You're welcome.   Ontrack's Easy Recovery is also an excellent tool.   Glad you recovered the data :-)
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