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What causes delayed mail in Outlook? (in)

Posted on 2006-11-15
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I set up a customer with three email accounts (gmail, comcast, att.net) in Microsoft Outlook. (Might be OE, actually)

THey all work fine, except teh att.net. It keeps getting stuck in the outbox. But then it goes thru after a while. (Some might stay stuck)

It does this even when he deletes it and tries again. There are NO attachmetns. I told him to check his att.net inbox online (webmail) for anything weird, there is none, he sez.

I'm also going to try disabling his email AV scanner.

I told him to call att.net and ask if they're havingproblems.

Finally, it used to be used with a dialup connection, and I had to tell it (tell this one acct) to use the LAN,not dialup. But that doesn't sound relevant - since SOME are going thru.

But when it's just one account like this, what is a likely culprit?
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Question by:dgrrr
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war1 earned 500 total points
ID: 17948938
Greetings, dgrrr !

The likely culprit is the att server is sometimes slow, so your Outlook is timing out.

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4.  Check with email provider Tech Support to determine if server is having trouble.

Best wishes!
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by:war1
ID: 17975092
dgrrr, any update?
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by:dgrrr
ID: 17993102
Thanks.

When I got there I just opened the msg, clicked Send, then Send & Recieve, went thru fine. Ergo, Problem was not happening when I was there, so I can't test..

Altho, I noticed, if I disabled the internet connection (wireless), then did send and recieve, from that point on, no matter what I did, the msg was stuck in the outbox. Even AFTER re-enabling the wireless connection, and testing the internet, and closing outlook and reopeneing.  Even aftet that, the bad outbox msg always got stuck. I had to delete it completely.

It's as if the one unsuccessful send& receive corrupted the file, or something...

But I will make a note of these things to try if I run into these things again. Tyanks WAr1!

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