Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 421
  • Last Modified:

Using Fax service on SBS 2003 and it continues to cut the fax off half way through

I tried lowering the Baud rate to 9600 but still no good, Some time fax makes it to page 2 but half of page 2 is gone. other time it dies during page one.

Any suggestions?
0
tkthelpdesk
Asked:
tkthelpdesk
  • 6
  • 5
  • 2
1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What's the make and model of your router?

Jeff
TechSoEasy
0
 
tkthelpdeskAuthor Commented:
I have a linksys cable box.  It is attached to a linksys gigabit switch. I can get you the model tomorrow. What could this have to do with it?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Sorry, that was a total slip on my part... it has nothing to do with it.  I meant to ask, what's the make and model of your modem!  :-)

Jeff
TechSoEasy
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
tkthelpdeskAuthor Commented:
US Robotics 56K FAX PCI
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Model number?  The reason that I ask is that is that if it's a USR 5630, then that should work fine.  But the lesser expensive models can be problematic. Generally you need to have a Business Class modem... and those usually run about $70.00 or more.

Jeff
TechSoEasy
0
 
manicsquirrelCommented:
Have you ever successfully received a multi-page fax on this setup?
0
 
tkthelpdeskAuthor Commented:
I just got this customer and he said it once worked (i never witnessed it) but he stopped using it becuse it started doing this.
0
 
manicsquirrelCommented:
My gut says line problem.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
my gut says that if you just got this customer, and you haven't actually tested the fax yourself, then you're sending us all on a wild goose chase.

Jeff
TechSoEasy
0
 
tkthelpdeskAuthor Commented:
I have been to the site previously and he has sent me copies of his cut of fax's so no goose chase.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You've been to the site... did YOU test this?

Jeff
TechSoEasy
0
 
tkthelpdeskAuthor Commented:
I been there previously and tested the modem. It test fine. I adjusted the baud rate 3 times, I changed the phone line, I am now trying to test on a different jack
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
So, it doesn't have any problem at all receiving faxes when you tested it?  

Then have you asked the customer whether or not the problem faxes are coming from the same place?  Because perhaps the problem is on the sender's side.

Jeff
TechSoEasy
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

  • 6
  • 5
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now