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XP Standby

Posted on 2006-11-15
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Last Modified: 2008-02-01
I have an XP workstation with all the newest windows updates.  When it goes to standby and comes back up to the screen that says alt ctrl del,  however when I hit that it does nothing, almost like the keyboard is not responding.  the machine is not locked up, The mouse and keyboard just dont work,  after a few mins on that screen I am then able to hit alt ctrl del.  I ran hardware diagnostics and came up with nothing.. any ideas ?
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Question by:level9tech
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14 Comments
 
LVL 18

Expert Comment

by:simsjrg
ID: 17949252
Are you using usb peripherals? Why not turn off standby?
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LVL 63

Expert Comment

by:SysExpert
ID: 17949364
It may take that long to restore the system from standby, depending on what you have running, RAM and a bunch of other stuff.All you are saying is that it s not fast enough , but that it does work.

I hope this helps !
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Author Comment

by:level9tech
ID: 17949402
I think taking 5 minutes to allow a keyboard to work is insane.. Its a brand new Dell with a gig of memory the only thing running is anti-virus.
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LVL 2

Expert Comment

by:shawn703
ID: 17950002
Try this hotfix from Microsoft:

http://support.microsoft.com/?kbid=818383&sd=RMVP
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LVL 4

Expert Comment

by:expexchuser
ID: 17950437
Is it a USB keyboard?
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LVL 11

Expert Comment

by:jimbecher
ID: 17951764
Welcome to Windows. I have found that you either wait for it to come back or don't let it go in to standby ....
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LVL 5

Expert Comment

by:acesover2000
ID: 17952832
many times issues with restoring from a suspend state are addressed by BIOS updates for your motherboard
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LVL 10

Expert Comment

by:Phadke_hemant
ID: 17953340
if you like to use welcome screen instead of alt ctrl del, go to admin tools - local security policy - security options - interactive logon : do not req ctrl alt del - enable this policy. this will also be applied when sys comes up from standby
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Author Comment

by:level9tech
ID: 17957554
I found what it was.  When I removed the mcafee anti virus it the issue stopped.. I installed a different antivirus and called it a day.  I am no longer having the issue
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LVL 63

Expert Comment

by:SysExpert
ID: 17957720
Glad you got it resolved.

What AV program did you use in the end ?

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LVL 4

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by:expexchuser
ID: 17957812
My experience with McAfee is that the engine service packs aren't installed with regular daily updates.  I would check to make sure you [were] at the latest patch level for the engine.  I had issues with a domain controller that caused about 100 megs worth of failed login attempts in my security event logs.  Microsoft Gold Support's Performance team identified a memory leak in McAfee and downloading and installing the latest SP resolved both issues.  I believe I went from Enterprise 8.0i patch 10 to 8.0i patch 11.
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