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Server shuts down once per week

Posted on 2006-11-15
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Last Modified: 2010-04-19
I have a Windows 2000 SBS DC system that is shutting down once per week with no error record in the event log, where else can I look for the error message.

The server is updated with all of it's service packs and security updates.

This server is also running exchange and after I installed 4GBs of memory exchange gets errors about memory fragmented and that I should restart Exchange services.

This has not been a problem beacause there are only about 10 users on the system, I do reboot once per week and the server still will shut down.

Are there 3rd party tools I can use to find what is going on with this server?

Please advise

Thanks
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Question by:edvernier
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8 Comments
 
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Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 1500 total points
ID: 17951191
Did these mysterious shutdowns start occuring just after you increased the RAM to 4GB?

I would first wondier why you feel you need that much RAM for 10 users on the system?

Is the system sutting down at approximately the same time each week?  Have you reviewed the BIOS settings to ensure that you haven't inadvertantly set any power options there?

Jeff
TechSoEasy
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Author Comment

by:edvernier
ID: 17956082
Yes it seems that the shutdowns started after the RAM was installed.

There is 10 internal users and 10 more over the VPN the server only had 1GB Ram and was maxed out at 98%, I ordered more RAM from DELL and did not  know about the issue with Exchange so I ordered 4 more GB.

Than that's when exchange started errors in the event log with memory fragmented.

I am still looking at the shutdown times to see if the time is aways the same or not.
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Author Comment

by:edvernier
ID: 17956239
The times have been like at 10pm and 10:55pm  I see that before the shut downs the NNTPSRV service has many Info events reported

Post Status Report.  In the last 60 minutes, the virtual server 1  has successfully received 0 posts.  

I see that there is no need for this service and have disabled it to see it this may be part of the problem.
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Author Comment

by:edvernier
ID: 17958130
The only event recorded is

The previous system shutdown at 10:22:42 PM on 11/13/2006 was unexpected.
The previous system shutdown at 10:55:42 PM on 10/28/2006 was unexpected.


This is the same error that you would get if you just pushed the power button on the server to force a shutdown.

The server is on a UPS the UPS shows no recorded of power outtage.

Maybe the power supply on the server is going bad? I read that this would also give the error The previous system shutdown at 10:22:42 PM on 11/13/2006 was unexpected.

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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17960837
The interesting messages would be BEFORE those events.

What make/model UPS do you have, and what software is installed to support it?

Jeff
TechSoEasy
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Author Comment

by:edvernier
ID: 18093426
I found the issue one of the hard drives in the array is going bad on me. have ordered a replacment.

Thanks
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Author Comment

by:edvernier
ID: 18345212
Please close this item, I found the problem
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18349247
edvernier,

Please post that request to the Community Support Topic Area as individual questions are not reviewed by the Moderators unless a request is made to do so.

More information about this can be found here:  http://www.experts-exchange.com/help.jsp#hi70

Jeff
TechSoEasy
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