Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

signatures not working with RTF possible workaround?

Posted on 2006-11-15
3
532 Views
Last Modified: 2007-11-27
Hi guys,

Yesterday we implement html signatures to all our users and they look great. The images are stored on our web server. When sending emails the signature appears at the bottom without a glitch.

The issue is we recieve many emails in rich text format (RTF) and the signature doesnt appear when we try and reply or foward the email, is there any way this can be done?
0
Comment
Question by:mr_crust
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
ID: 17951294
Greetings, mr_crust !

Rich Test format is an enhanced Plain Text format.  So it will not read your HTML signature.  Outlook replies in the format that it was sent. You need to change the reply to RTF to HTML format, or change the signature to a text format.

Best wishes!
0
 
LVL 3

Author Comment

by:mr_crust
ID: 17951699
We oringally had text based signatures, but we want something a bit more flashy, so we went for the html option.

we found an option to manually insert the signature everytime, but i can already imagine half the users complaing becuase its an extra mouse click... anyone got any more advice
0
 
LVL 76

Assisted Solution

by:David Lee
David Lee earned 250 total points
ID: 17952164
Greetings, mr_crust.

If you created the signatures in Outlook, then there should be an RTF version of your signature.  Outlook automatically creates HTML, RTF, and plain-text versions when it makes a signature.  Outlook uses the signature file that matches the format of the message being edited/replied to.  If you reply to a message in RTF format, then Outlook applies the RTF version of your signature.  If instead you created the signature outside of Outlook, then there'd be no RTF version.  

Cheers!
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
If you don't know how to downgrade, my instructions below should be helpful.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question