I am currently drawing swords with my ISP who advertise 'Unlimited broadband'. I am paying for a 10 Mg connection but on average it is 2 Mg or less. I accept that it is impossible to obtain a constant 10 Mg Connection, but some where closer to that than dial up would be nice. I have on a few occassions been fortunate enough to have been told by the ISP reps that they have an over utilisation problem, but most of the time they try to deny this and attempt to waste my time with the usual checks. This has gone on for over a year and I have lost patience.
In order to move forward on this I need to be 100% sure of my facts, which is why I have come to Experts Exchange.
For this excecise please assume I know didly squat about IT.
I need to have broadband explained in full and clearly in order to refute their claims, which have included "Well it refers to the amount of data you can download" etc. Their constant argument is they advertise 'upto' 10 Mg. My contention is that is I'm paying for up to 10 Mg then I should receive at least 50% of that. Answers should include details of ISP servers/modems, over utilisation, over booking, bandwidth terminology (upstream/downstream etc). It would also be useful if anyone has any information about a method to log the available bandwidth on an almost consant basis.
Please see my petition at http://www.ipetitions.com/petition/BlueyonderBroadbandoverutilisati/
for the full story if necessary.