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OL97 Quit working - Cannot reinstall properly

Posted on 2006-11-15
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Last Modified: 2010-04-08
Oulook 97 quit working on one PC.  I uninstalled and reinstalled it, but i keep getting error messages that the MAPI32.DLL is corupt or the wrong version.  I have renamed it and gone to the CD with the installation and copied the file, but continually get the same message.  I have also uninstalled and installed with a different CD, getting the same message regarding MAPI32.DLL.  However, in both cases the portion of the message referring to MAPI32.DLL is preceded by "The extension "(extension varies)" has been disabled."  The extension varies.  In one case I was able to find it in the registry and deleted it.  In another case I was not able to find the extension in the registry.  I cannot open Outlook at all, so cannot change the profile.  There must be something that does not uninstall and causes problems when I reinstall Outlook. Is that possible? Is there a method of manualy uninstalling all aspects of Outlook?  I could not find it through Google.

How do you suggest that I proceed?  Thanks, in advance.
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Question by:borleymsgs
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Expert Comment

by:war1
ID: 17953927
Greetings, borleymsgs !

Use the windows installer cleanup utility to remove Outlook
http://support.microsoft.com/default.aspx?kbid=290301

Best wishes!
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Author Comment

by:borleymsgs
ID: 17961615
I did not know about the Windows Intaller Cleanup Utility.  However, I see that the Knowledge Base article does not list this utility as being applicable to OL97 -- Outlook 2002 is the earliest version listed.  Should I be concerned about that?

Thanks!
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war1 earned 125 total points
ID: 17961703
The last version that cleanup applies toward is Office 2000.  Office Eraser for Office 97 should work.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q176823
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by:war1
ID: 17975135
borleymsgs,

We have not heard from you for awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:borleymsgs
ID: 17976689
I used the Office Eraser 97 this weekend and it got rid of the file that was giving me problems.  And, I was able to reinstall Outlook 97.  Now if I could only find out a way of upgrading to Outlook 98, which the other PC's in the office has.  I cannot find the CD nor can I find files to download on the Internet.

Thanks for the help!

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