Solved

OL97 Quit working - Cannot reinstall properly

Posted on 2006-11-15
5
174 Views
Last Modified: 2010-04-08
Oulook 97 quit working on one PC.  I uninstalled and reinstalled it, but i keep getting error messages that the MAPI32.DLL is corupt or the wrong version.  I have renamed it and gone to the CD with the installation and copied the file, but continually get the same message.  I have also uninstalled and installed with a different CD, getting the same message regarding MAPI32.DLL.  However, in both cases the portion of the message referring to MAPI32.DLL is preceded by "The extension "(extension varies)" has been disabled."  The extension varies.  In one case I was able to find it in the registry and deleted it.  In another case I was not able to find the extension in the registry.  I cannot open Outlook at all, so cannot change the profile.  There must be something that does not uninstall and causes problems when I reinstall Outlook. Is that possible? Is there a method of manualy uninstalling all aspects of Outlook?  I could not find it through Google.

How do you suggest that I proceed?  Thanks, in advance.
0
Comment
Question by:borleymsgs
  • 3
  • 2
5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17953927
Greetings, borleymsgs !

Use the windows installer cleanup utility to remove Outlook
http://support.microsoft.com/default.aspx?kbid=290301

Best wishes!
0
 

Author Comment

by:borleymsgs
ID: 17961615
I did not know about the Windows Intaller Cleanup Utility.  However, I see that the Knowledge Base article does not list this utility as being applicable to OL97 -- Outlook 2002 is the earliest version listed.  Should I be concerned about that?

Thanks!
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 17961703
The last version that cleanup applies toward is Office 2000.  Office Eraser for Office 97 should work.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q176823
0
 
LVL 97

Expert Comment

by:war1
ID: 17975135
borleymsgs,

We have not heard from you for awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:borleymsgs
ID: 17976689
I used the Office Eraser 97 this weekend and it got rid of the file that was giving me problems.  And, I was able to reinstall Outlook 97.  Now if I could only find out a way of upgrading to Outlook 98, which the other PC's in the office has.  I cannot find the CD nor can I find files to download on the Internet.

Thanks for the help!

0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
If you don't know how to downgrade, my instructions below should be helpful.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question