• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 491
  • Last Modified:

Urgent: Use the SBS Fax server on a shared phone/fax line

Hi all,
I've got a slightly awkward situation where the SBS 2003 server is located in a pretty inaccessible area, with only one telephone socket accessible. This line needs to have voice & fax on it, and the old fax machine has just died. I'd like to use this opportunity to recommend using SBS for faxing, but will it handle the shared voice/fax line? Any £60 fax machine can tell the difference between a fax call & a voice call, but can SBS?

Why is this urgent? Because a decision is needed ASAP!

Thanks!
Bud
0
budchawla
Asked:
budchawla
  • 6
  • 2
  • 2
1 Solution
 
manicsquirrelCommented:
If your modem supports distinctive ringing I believe you can.  Although I cannot find any hard and fast documentation.  Look at this thread and see if this helps your decision.

http://forums.techarena.in/showthread.php?t=424466
0
 
budchawlaAuthor Commented:
Hiya manicsquirrel - thanks for the input! I'll have a look and see if I can find a definitive answer...
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Actually, I'm afraid that distinctive ringing is not supported on SBS 2003 (http://support.microsoft.com/kb/272943).

I realize that any £60 fax machine can tell the difference between fax or voice... but since SBS doesn't have phone as part of it's make-up, it's not quite the same thing.

If these folks don't use fax all that much perhaps a fax service would be more appropriate?  What is their Internet access like?

Jeff
TechSoEasy
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
budchawlaAuthor Commented:
Hi Jeff, I was hoping you'd jump in with a definitive answer, surprised it took this long!

Haha, this is a classic KB:

Applies to .... Windows XP Pro, SBS 2003, Server 2003...

Resolution... use Windows 98, Windows Me....

Internet access is a reasonable 8mb adsl connection, what do you suggest?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, if they have DSL, then I'd suggest they use something like http://www.efax.co.uk/ (http://www.pumaone.co.uk/) or a similar service which provides a phone number for inbound faxing and integrates outbound faxing with Outlook.

Jeff
TechSoEasy
0
 
budchawlaAuthor Commented:
Will have a look at those, Jeff - thanks as always...

0
 
budchawlaAuthor Commented:
by the way guys, any idea what the people at http://forums.techarena.in/showthread.php?t=424466 that manicsquirrel were on about if distinctive ring isn't supported?
0
 
manicsquirrelCommented:
Its my opinion that distinctive ring is a function of the modem and not the operating system.  I'm not a fixing pro, but from what I understand their are two types of distinctive ring funtion.  One is a separate telephone number with a different ring that comes in on the same line.  The other is a function of the modem or device hardware to be able to determine if the call received is coming from a fax machine.

If you have access to a modem that supports this functionality, then try it on your own computer.  I think the ability to test it would be irrespective of your operating system wether it is Windows XP or SBS.

It is kind of confusing to me but I did find this resource that touches on it and also seems to answer a problem other users have had about faxes on SBS cutting off.

http://www.scn.org/help/modem.html
0
 
budchawlaAuthor Commented:
hi manicsquirrel,
thanks for your input once again.. I think I'll need to try this out on my box before going any further, will post my results...
0
 
budchawlaAuthor Commented:
Thanks for your input guys... with a bit of research we decided to go with a new line!!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

  • 6
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now