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Where are automatic email address completion entries stored?

Posted on 2006-11-16
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Last Modified: 2008-03-04
I have an Outlook 2002 user who "lost" their email address completion entries (i.e., when they want to send a new email they type in part of a person's name/email and it showed a list for them to select).  Near as I can tell this feature was not disabled in Tools, Options.  Is there some way to retrieve their past entries?  If not, is there some way to save them once they are entered again?

Thanks!
  Doug
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Question by:sfsdtc
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Accepted Solution

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war1 earned 500 total points
ID: 17958720
Greetings, sfsdtc !

The names are kept in a NK2 file.  The file could be corrupt. With Outlook close, search for *.NK2 and open it with one of these NK2 file editors.
http://www.epute.com/nk2csv/
or
http://www.ingressor.com/ingressor_products.htm

Save the names found. If no joy, rename the NK2 file.  When Outlook opens, a new one should be created.

.NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Best wishes!
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Author Comment

by:sfsdtc
ID: 17964939
Thanks, I'll try your suggested.  At least, with knowing what the file and location is, I'll be able to backup their new file so that they don't lose everything again.

Doug. . .
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LVL 97

Expert Comment

by:war1
ID: 17980275
Doug,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:sfsdtc
ID: 17980510
Sorry, it took a while for me to get to the computer.  The information was indeed helpful as at least now I know where the information is stored and can create backups peridoically.  The NK2 file; however, didn't have all the addresses that the person says it should.  So, why the file got overwritten is still a mystery but I'll play with that.

I will close this.

Thanks again!
  Doug
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