Blue screen from volsnap.sys during boot-up
Posted on 2006-11-16
I use a Dell e1705 running Windows XP Home SP2. Unfortunately, when I bought the laptop, it did not come with any repair cds. Here's my problem:
Every now and then, when I just close the lid to my laptop (I have it set to not do anything), I'll open it up a few hours later, find I have no video output and will be forced to restart. This morning was one of those days. Not a huge problem, inconvenient yes, but I can deal with it. My laptop had been running for about 3+ days straight so any number of things could have happened in between then and now, but all of a sudden, now I can't boot up.
As far as I remember, I didn't do anything outside of surfing the internet, watching movies, and listening to music. I use Firefox with a couple anti-virus/spyware programs running in the background and I didn't download anything from any suspiscious sites, so I'm pretty sure it's not a virus/trojan.
Anyway, what happens when I try to boot up, is that it will get to the loading Windows XP screen for about 4 seconds before a blue screen will pop up saying there is a stop error with volsnap.sys. No IRQL or memory dump or anything like that. I'm typing this out from the library, so I cannot give a more detailed description, but next to volsnap.sys, it gives a memory address range.
I cannot boot in safe mode, VGA mode, debug mode, or anything else. Last known good configuration does nothing. I've tried all the boot up options. I did some research and apparently volsnap is related to a Volume Shadow Copy Service or something like that. The BIOS for this computer are laughable. They make it so user-friendly that there's really very few things I can change, so I can't disable the Volume Shadow Copy Service from there. I did, however, try to change all the settings anyway, but none of them fixed a thing, so I reverted them all back to their original values.
On this laptop, there came a diagnostics utility which can evaluate why your system is not working. I left it on for two hours while I ran complete tests of memory, video, processors, etc. All the tests came back negative. Then I tried turning off my external hard-drive but that didn't help.
I hate the fact that this laptop didn't come with jack for emergency repair. I have a Windows XP Pro cd and the 6 boot disks to start it up, but I have no floppy drive. If only I could reach command prompt I could replace volsnap.sys with a fresh version (safe mode with command prompt obviously doesn't work). I don't have a Windows XP Home cd so I can't reinstall windows.
The only thing that will work is starting up my computer via MediaDirect, which is basically a really lame way of loading a GUI that can only play music and some videos.
I'm at a loss for things to try. I can't really send this off to Dell because of recent computer science related assignments that are due soon.
Any help would be greatly appreciated.