Printing problem with HTML Formatted text emails.
Posted on 2006-11-17
I am having a very annoying problem with Outlook 2002(XP) and wondered if anyone can help at all?
I have a user that is trying to print out an email and when he looks at the printed page it has shrunk the email to a very small size. If you have an email with lots of replies and print it out in HTML format (that was the format it was sent or received from a contact) you can see it has made sure that it has fitted the content to one page. However the writting is so small you can barely read it.
I have also tried to print preview the document and had no luck as I get an error message stating "Print Preview is not available for HTML formatted items".
I have changed the Mail format under options to Rich Text and even plain text and still no luck as I noticed that you can print preview a normal formatted email. Also if I print a normal email it show the format exactly how should do.
Under the printer properties I have tried to make sure that "fit to page" has been selected etc and still no joy.
I also considered that it may be due to me installing IE7 (not beta version) on the machine as the user wanted to use it, but I have checked the problem on one of our citrix servers that is running IE6 and the problem still occurs.
I am using XP Professional SP2 with Office XP Service Pack 3.
I have looked around microsofts website and can't seem to find a solution.
Can anyone help me at all as I can't see that it is acceptable to have us printing a HTML formatted text email with really really small text.
Any help in this matter would be greatly appreciated.